article thumbnail

Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2

COPC

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Ding Yi (Allen), Director of Customer Service. By the middle of 2018, the average daily volume of self-service was 4.84 “… the technology revolution (e.g., million from over 300 million users.

article thumbnail

Client Interview Series: Ding Yi at Ant Financial

COPC

re-establishment of industry standards.”. Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. “… the technology revolution (e.g.,