industry standards Metrics Study Upselling 
JustCall
JULY 23, 2020
In this blog, we'll run you through all the important sales metrics and KPIs you need to assess for optimum results. . Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. But, weighing every other metric under the sun means you're in for a waste of your precious time.
Totango
MAY 5, 2021
Once these metrics are recorded, you can use this information to proactively engage customers and meet their needs in a more personalized way. There are a variety of surveys and metrics you can use to measure these different elements. Anticipating which customers are viable candidates for upsell/cross-sell opportunities.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
OCTOBER 20, 2020
Once these metrics are recorded, you can use this information to proactively engage customers and meet their needs in a more personalized way. There are a variety of surveys and metrics you can use to measure these different elements. Anticipating which customers are viable candidates for upsell/cross-sell opportunities.
CSM Practice
OCTOBER 15, 2019
A TSIA benchmark study on renewal rates showed that there is a 13.7 To do so, most organizations currently use industry standard CRM systems in combination with a marketing automation system. Resolving those problems result in increased renewal rate, increased adoption, and easier upsells.
SmartKarrot
MAY 21, 2021
Develop and share metrics to measure the effectiveness of Customer Success in meeting company and team goals. Track, analyze, and report on Customer Success metrics across the organization. KPIs of the position: retention, adoption, expansion, case studies conducted & collected, referrals/references obtained.
Balto
AUGUST 3, 2022
Figure 7: “Drain on Resources” Agreement vs Contact Center Metrics Note: Responses have been converted to a 0-100 scale for comparison. For example, studies show that: Customers who had a bad customer service interaction are 50% more likely to share it on social media than those who had a good experience. Their average NPS was 80.4
Fonolo
FEBRUARY 9, 2023
In the world of contact center metrics, service level has always held a special place. This metric is universally understood across the industry, and clearly conveys how quickly customer calls are answered by support agents. Whatever the story is, clearly we need to approach this “standard” with skepticism.
Expert insights. Personalized for you.
52 
Let's personalize your content