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“Only an 8? Not a 10 today?” Gamed HealthCare Surveys

Interaction Metrics

What’s going on with Providence’s healthcare surveys? Does Providence’s CEO Rod Hochman want to execute a strategy based on gamed survey data? Or is Providence Health & Services unaware that it collects deeply flawed survey data? And I think Providence is a great healthcare system overall.

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22 healthcare professionals share considerations for patient satisfaction surveys

Callminer

Read this post to learn about improving patient satisfaction surveys and the overall patient experience.

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Leverage Healthcare Technology to Enhance Patient Retention

The Northridge Group

If healthcare managers and small-to-medium-sized business (SMB) healthcare practitioners can agree on anything, it’s that acquiring new patients is both costly and challenging. Conversely, retaining existing patients is far more achievable and economically viable, especially in the ultra-competitive modern healthcare marketplace.

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Healthcare Audit Company Needed to Outsource Survey Calls for Different California Health Plans

Ansafone

Problem A healthcare auditing company works to keep healthcare partners compliant with state and local regulations. The healthcare company’s audit duties require the administration of surveys to medical providers for different health plans specific to California.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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How Self-Serve Healthcare Technologies Empower Patients

The Northridge Group

For decades, patients have had limited options for accessing healthcare services, scheduling appointments, or even paying bills. The traditional healthcare journey for a patient looked something like the following scenario. Chatbots are also catching on in the healthcare industry.

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How to Write an After-Call Survey Script

Fonolo

Customer satisfaction and net promoter scores are helpful metrics, but the after-call survey is the most immediate resource. And how should you structure your survey? Keep reading—we’ll guide you through everything you need to know to write a successful after-call survey! What is an After-Call Survey For? DID YOU KNOW?

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