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Brett Brosseau shares insight into Call Center Gamification

CX Global Media

Gamification in customer experience has been used for several years. However the use of gamification tools in employee experience and performance has really just begun to emerge. For decades contact centers have explored ways to turn the tide of low employee engagement and low morale. Avoid Losing with Gamification.

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Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

However, managing remote teams effectively comes with its own set of challenges. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams.

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Sales Gamification Software: 6 Benefits + 3 Tools to Consider in 2023

JustCall

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

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3 Performance-Boosting Benefits of Contact Center Gamification

Playvox

Is gamification the right choice for your contact center? That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale.

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5 Things To Consider When Designing Your Gamification

Call Design

Boosting employee motivation, training effectiveness, and quality of output can all be done by an ingenious method called gamification. Gamification refers to incorporating gaming elements into the training process or other elements of a workplace to diversify and improve the agent development. Read on to discover what they are.

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Maintaining morale in your contact center

Tethr

Does your contact center need a morale boost? Improve employee morale and reduce call center stress using these strategies. A leadership team that thinks they’re above everyone else is a morale murderer. Call center managers earn the respect of their employees by showing them that they are not above any task.

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Gamification: Your Key to Balancing Compliance and Debt Collections

Noble Systems

That’s why one BPO turned to Noble Gamification — to bring a new sense of motivation to debt collectors and improve business results. 3 Benefits of Debt Collection Gamification. Gamification creates friendly competition within the BPO organization to motivate collectors without pushing them to turn toward unjust practices.