To say that there has been a lot of hype around AI is an understatement. If AI is a red-hot topic, AI and knowledge management for contact centers is white hot! However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey. Barriers to adoption include identifying use-cases, getting and sustaining funding, formulating a strategy, and lack of staff skills. Want to know how to overcome these impediments, and succeed with AI in 2019? Register for upcoming webinar “Beyond the Hype: Contact Center AI That Works”. You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI.
By the end of this webinar, you will know:
- How to overcome roadblocks to implementing artificial intelligence
- How to form a clear strategy to succeed in using AI
- What the top trends are, the best practices, and real-world use-cases in using these new technologies
- And more!
February 26th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT