The Latest C2Perform Index: Key Support Trends From 100M+ Data Points
The C²Perform Index (C2PI) is a free, quarterly research report built by support practitioners that analyzes over 100 million customer support and contact center interactions across more than 30 countries. The Q1 2025 edition reveals a 153 % year‑over‑year surge in coaching sessions, a 21 % rise in eLearning completions, and early indications of improved knowledge retention and faster internal communication.
Designed to help support leaders understand real‑world trends in coaching, learning, and engagement, the C2PI provides actionable insights you can digest in under five minutes. Download now to stay ahead of evolving support operations, arm your team with data‑driven strategies, and join a community dedicated to continuous performance improvement.
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