Adoption and innovation are swift and ongoing. Contact center operators have been buffeted by the pandemic, work-from-home initiatives, the great resignation, and quiet quitting. As a result of these changes, new challenges have emerged, requiring contact centers to undergo major transformations. These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement.
2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. In this webinar, contact center expert Colin Taylor will discuss which trends will drive your organization into the future. He will share with you:
- Market research on the shifting labor market
- How to apply 2023 technology trends to your company's current demands
- Employee/employer relationship insights to increase engagement
- The impact these trends will have on customer experience and employee experience
November 17th, 2022 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST