As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit.
One of the most visible changes to companies as part of this transformation is the advent of customer success.
The function of your customer success is tied to several key objectives and most, if not all, of these are litigable through community.
Join us on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale. Along with Adrian Speyer, Head of Community for Vanilla Forums, expect an in-depth conversation about the role of online customer communities in enabling the three critical charters of customer success: adoption, renewals, and expansion.
Join us to learn:
- How community enables adoption, expansion, and growth
- How community can democratize customer success
- John’s own Enterprise Community Progression Model
Every attendee will also receive a complimentary copy of John Ragsdale’s research report: “TSIA Enterprise Community Progression Model: Evolution from Tactical Support Forum to Strategic Industry Thought Leader Hub."