In this fast changing world, conversational AI is swiftly advancing and becoming more capable of handling complex calls. This means more and more companies are implementing cloud-based virtual agents that automate conversations traditionally handled by live agents, all of which can be done across several different channels. However, a common concern exists among both contact centers and customers: does this switch to self-service degrade the quality of service?
Join Tom Lewis, CEO of SmartAction, and learn 5 best practices that leading organizations are using to transform to AI self-service without compromising an ounce of Customer Experience (CX).
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