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Coronavirus is Transforming Every Aspect of Customer Experience
Bold360
MARCH 16, 2020
Policies and procedures are changing from day to day and customer service teams are just trying to keep up with growing customer concerns around the virus. Through all of this, customers still expect a high quality of service and to receive information that is relevant to their circumstance, timely and of course correct. These can provide a high quality of service with real-time customer conversations but also allow you to enable a workforce from anywhere.
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