Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
People that care about customers and a marketing department? The study I’ve always wanted to do alongside the Customer Rage study is the employee front-line service version of Rage Study. And what we found is when a sincere apology is offered, there’s less likelihood of being sued. Thank you, Mary. It goes both ways.
48 
Let's personalize your content