Top 10 VoIP Dialer Software in 2024 for Your Sales, Support, and Success Teams

Feeling stuck spending countless hours on the phone, battling busy signals and dead ends? VoIP dialers can help you here.

These innovative software solutions tackle the biggest frustrations of traditional phone calling. No more wasting precious time manually dialing numbers or getting stuck in voicemail purgatory. VoIP dialers automate the dialing process, navigate busy signals and redial unanswered calls. Your team can easily connect with more leads and customers and maximize your revenue!

TL; DR: Quick look at the top 10 VoIP dialers

> JustCall: A powerful software that offers an all-in-one solution with advanced dialing, integrations, and AI functionalities. It provides a free trial and costs half the price of traditional business phone systems. > Nextiva: It streamlines communication and offers personalized interactions with AI features. RingCentral: A cloud-based solution with a mobile app for collaboration with some reporting capabilities. > Kixie PowerCall: A PC/mobile compatible dialer with a Do Not Call list and auto-SMS functionality. > Webex by Cisco: A cloud-based calling solution with call center features. > Genesys Cloud CX: A contact center platform with a flexible VoIP dialer and self-service provisioning. > OpenPhone: A cloud-based dialer with smart call routing and integrations. > GoTo Connect: A cloud-based app with call routing and video conferencing capabilities. > PhoneBurner: A powerful predictive dialer with compliance features and copper wire quality. > Talkdesk: A software that integrates with Salesforce and offers dialing options.

Features to look out for in a VoIP dialer

Here are six key features you should prioritize in a 2024 VoIP dialer:

• Advanced auto dialing: Automate the dialing process with features like auto dialing, predictive dialing, and progressive dialing. These tools use advanced algorithms to connect agents to live prospects, maximizing call volume and minimizing downtime. JustCall is one such VoIP dialer that offers advanced auto-dialing features.
  
• Advanced call routing: Ensure your VoIP dialer software has advanced call routing functionalities. These features allow you to assign calls based on agent availability, skillset, geo-location, and customer needs. This ensures that the right agent connects with the prospect for a more efficient and personalized experience.
  
• CRM integration: The best VoIP dialers integrate with your CRM software, allowing automatic data syncing and personalized communication tailored to each customer’s needs.
  
• Conversation intelligence: Modern VoIP dialers are increasingly incorporating conversation intelligence features. These features allow you to analyze call recordings, identify potential coaching opportunities, and provide targeted feedback.
  
• Collaboration functionalities: Look for collaborative sales features like call recording, whispering, and internal conferencing. These tools support knowledge sharing, coaching, and real-time support for agents.
  
  For example, with JustCall, you can leverage a powerful suite of dialing features designed to maximize sales opportunities. The platform offers over 100 integrations that connect with many popular business tools.

JustCall is also one of the only SaaS companies that provides all three dialer types —– auto dialers, predictive dialers, and dynamic dialers. This allows you to choose the most efficient dialing method for your business.

Moreover, our inbuilt conversational intelligence layer and agent assist functionalities provide real-time coaching and guidance. Definitely, a power-packed combination.

Top 10 VoIP dialer software

1.JustCall

JustCall is a prominent VoIP provider trusted by over 6,000 businesses globally. Our powerful VoIP software caters to a wide range of voice-over IP needs.

Our system boasts cutting-edge features designed to empower sales and customer support teams. These features can help organizations scale their operations, achieve better results, and meet communication goals.

Top features

• Dialing modes: predictive dialing, auto dialing, and dynamic dialing.
• Extensive integrations with business tools and CRMs.
• Custom integrations and workflow automation with public API.
• International calling with localization features.
• On-screen scripts for live calls.
• Multi-level IVR.
• AI-driven conversation intelligence features.
• Dedicated tools for reporting and call analytics.
• Omnichannel communications with calls, SMS, and WhatsApp.

Pricing

JustCall without AI

• Essentials: $19 per month/per user
• Team: $29 per month/per user
• Pro: $49 per month/per user
• Business: Request quotation

JustCall with JustCall AI

• Team plus: $49 per month/per user
• Pro plus: $89 per month/per user
• Business: Request quotation

JustCall’s VoIP Dialer: Pros and cons

Pros

• Higher cost savings with more reasonably priced VoIP services
• Live on-screen scripts for calls (and even messages)
• Open API for building your own workflow automation or custom integration
• Data-driven insights for process improvement with AI-powered call analysis

Cons

• Some conversation intelligence features come with higher-tiered plans, like all other AI-driven VoIP dialers.
• Users reported buggy software, which is resolved only after a quick restart.

Why you should choose JustCall

With JustCall, you don’t just get a VoIP dialer. You get a comprehensive system that adapts to your sales, support, and success team’s changing needs. It allows you to scale your operations seamlessly.

Here are some reasons why you should choose JustCall:

• For sales teams

1. Increase outreach with maximized call volume.
2. Reach more leads and convert them to customers.
3. Close deals faster using the dialer’s ability to eliminate idle time.
4. Deliver personalized interactions with tailored scripts.
5. Prioritize hot leads with dedicated calling lines.
6. Analyze call data for smarter sales decisions.

• For customer support

1. Resolve customer issues quickly with smart call routing.
2. Optimize team availability through dedicated lines.
3. Offer superior support with scripts and call tagging.
4. Provide live coaching with real-time call monitoring.

• To improve overall efficiency

1. Streamline CRM workflow with seamless data syncing.
2. Automate tasks with efficient VoIP dialing features.
3. Enhance agent focus using customizable cool-off periods.

2.Nextiva

Nextiva’s VoIP dialer software helps businesses streamline communication and personalize customer interactions throughout their journey. Nextiva leverages an AI-powered platform to integrate all conversation channels – phone calls, texts, emails, and more – into a multi-channel communications system. This platform provides multiple layers of security for all its data centers, including video monitoring and five biometric checkpoints.

Top features

• Call forwarding for directing calls to voicemail.
• Auto attendant to answer calls automatically and route them.
• VoIP faxing sends and receives faxes directly through your internet connection.

Pricing

• Essential: $23.95 per user/month
• Professional: $27.95 per user/month
• Enterprise: $37.95 per user/ month

Nextiva VoIP dialer: Pros and cons

Pros

• Features like team chat, messaging, and voice mail transcriptions save agents time.
• It offers several customizable options that can be managed via desktop, mobile app, and website.
• The supervisor’s dashboard can provide a comprehensive overview for leads to identify areas that need improvement.

Cons

• Basic PBX features are not accessible to admins.
• The status page is not up to date.
• Nextiva’s call and service quality is poor, which causes customer dissatisfaction.

3.RingCentral

RingCentral is a cloud-based VoIP solution. It offers a communication platform designed to meet your business communication needs. Plus, the RingCentral mobile app helps your teams collaborate effectively, no matter their location. The RingCentral app has all the features to make it a unified collaborative platform for team calls, video meetings and messaging.

Top Features

• Shared contact directory
• Multi-channel communications hub
• Integration with popular CRMs like Salesforce and offers add-ons
• AI-powered tools like conversation intelligence, speech-to-text, and audio summarization

Pricing

• Core: $20 per user/month
• Advanced: $25 per user/month
• Ultra: $35 per user/month

RingCentral VoIP dialer: Pros and cons

Pros

• Features like call recordings and voicemail work smoothly on the computer and mobile apps.
• RingCentral provides flexible options when it comes to call flow set-up.

Cons

• Customer service cannot often be reached via phone or chat, and the responses are not always available.
• It is difficult to filter out spam and phishing schemes.

4.Kixie

If you want to try out a VoIP dialer compatible with PC, iPhone, and Android, you should consider Kixie PowerCall. Kixie offers many tools, including a Do Not Call list feature, an automated lead caller, and auto-SMS. Its advanced sales dialing solution offers features like unlimited voicemail drops and dynamic SMS templates to boost agent productivity.

Top features

• Voicemail drop
• Automated text and call features
• Integration with all major CRMs and helpdesk tools

Pricing

• Request quotation

Kixie auto dialer: Pros and cons

Pros

• User-friendly and intuitive interface makes it easier to train agents to work on it.
• It supports parallel dialing and provides crystal-clear call recordings to archive and revisit.
• Transferring leads to the integrated CRM is smooth and fast.

Cons

• Frequent technical issues with features like call routing.
• It does not offer marketing analytics integrations.

5.Webex by Cisco

Move beyond traditional phone systems with Webex VoIP dialer, Cisco’s trusted cloud calling solution. This service replaces bulky PBX hardware with a user-friendly cloud-based system. As one of the leaders in collaborative systems, Webex has seamless video-sharing features during live team or client meetings.

Top features

• Voice queues
• Call routing
• Callback requests
• Whiteboarding feature in both Webex Teams and Webex Meetings

Pricing

• Call: $17 per month/license
• Suite: $15.12 per month/license
• Enterprise: Request quotation

Webex VoIP dialer: Pros and cons

Pros

• Call quality is top-notch and promotes a centralized communication hub feature.
• Customer support is knowledgeable and can immediately troubleshoot any issues.

Cons

• Webex offers very rigid call-routing options.
• Limited customization options.

6.Genesys Cloud CX

Genesys Cloud CX is a top-of-the-line contact center platform. It integrates your customer engagement and unified communications with a flexible VoIP dialer option. With Genesys, you can choose the telephony solution that best fits your business needs. It has a single omnichannel routing capability. This communication channel is used for voice, SMS, or email.

Top features

• Self-service provisioning and auto-scaling capacity.
• Crystal-clear voice calls backed by reliable service availability.
• Real-time analytics and optimization capabilities.

Pricing

• Cloud 1: $75 per month/per user
• Cloud 2: $115 per month/per user
• Cloud 3: $155 per month/per user

Genesys Cloud CX VoIP dialer: Pros and cons

Pros

• Ability to easily modify IVR responses, which enhances customer experience.
• It offers great call quality, and with WebRTC, you need a web browser to be available for customers.
• Easy implementation and greater flexibility.

Cons

• Customization options can be complex, and deep customizations may require guidance from customer support teams.

7.OpenPhone

OpenPhone simplifies business communication with its cloud-based VoIP dialer. Their intuitive solution helps businesses manage customer and contact relationships through seamless calling functionalities. OpenPhone also provides one unified platform for tracking calls, employee progress and customer response.

Top features

• Smart call routing with automated menus.
• Share calls and texts with simultaneous rings and shared numbers.
• Local presence with local area codes.

Pricing

• Starter: $19 per user/per month
• Business: $33 per user/per month
• Enterprise: Request quotation

OpenPhone VoIP dialer: Pros and cons

Pros

• The analytics console is comprehensive and gives insightful, actionable data.
• Seamlessly integrates with the existing set-up.
• It provides a virtual phone system that acts like a whole new phone.

Cons

• Customer support is slow and can be non-responsive.
• Occasional system outages.

8.GoTo Connect

Top features

• Call-routing schedules
• Professional, one-click video conferencing
• Dial plan editor features a drag-and-drop visual interface

Pricing

• Basic: $27 per user/month
• Standard: $32 per user/month

GoTo Connect VoIP dialer: Pros and cons

Pros

• The admin platform is very easy to use. It ensures call flow is not disrupted, and dialing is maximized so there is low wait time.
• Seamlessly add or remove users or configure user settings.

Cons

• Technical support is difficult to reach.
• Difficulty adding user IDs to communication channels (carrier systems) despite following support instructions.

9.PhoneBurner

PhoneBurner offers VoIP connections through its softphone; however, calls are made using copper wire technology. That means you can expect superior audio quality and reliability. Alternatively, agents can dial into their bridge using any phone, landline, or mobile.

Top features

• Seamlessly integrates with over 100 CRMs and apps
• Offers real-time analytics and historical reports
• Automates repetitive tasks, such as leaving voicemails, sending emails, logging calls, and moving contacts to different folders based on call outcomes

Pricing

• Standard: $149 per user/month
• Professional: $179 per user/month
• Premium: $199 per user/month

PhoneBurner VoIP dialer: Pros and cons

Pros

• Efficiently tracks call outreach and keeps an organized workflow.
• Flexible implementation options for owners for customization

Cons

• It does not offer a disposition button for stalled calls.
• The CRM integration with platforms like Salesforce is not seamless.

10.Talkdesk

Designed for seamless integration with Salesforce, Talkdesk VoIP Dialer empowers your sales team with powerful dialing options. It goes beyond simply automating calls. Talkdesk balances efficiency with call quality and a personalized customer experience. Talkdesk focuses on improving customer experience and so, it shows detailed customer analytics for more personalized interactions.

Top features

• Offers several dialing options like predictive and preview dialing.
• Prioritizes high-definition audio and noise cancellation.
• Offers tools like call monitoring, call barging, whisper function and real-time dashboards.

Pricing

• Essentials: $85 per user/month
• Elevate: $115 per/month
• Elite: $145 per/month

Talkdesk VoIP dialer: Pros and cons

Pros

• It provides useful customer details for improved customer service.
• Its user-friendly dashboard helps create insightful reports.

Cons

• Talkdesk’s call notes feature is not functional.
• The platform is not compatible with Google Voice.

Choose JustCall, the best VoIP dialer for your business

JustCall goes beyond basic dialing. With our VoIP dialer, you can scale up your calling like never before.

With JustCall’s VoIP dialer, you can boost your outreach, improve sales, and increase productivity. It smoothly connects with your CRM and existing sales software so you can transfer your data quickly and accurately.

JustCall also understands the importance of connecting to hot leads at the right time. Its dynamic dialer connects with your CRM, puts hot leads on top of the dialing list, and connects with them on priority. Plus, the personalized on-screen scripts help to craft better interactive experiences for both the agent and the lead — increasing the chances of closing deals faster.

Want to experience how JustCall’s VoIP dialer can transform your communications? Sign up for a 14-day free trial!