Guest Blog: Three Surprising Ways You Can Improve the Customer Experience with Cloud IVR
NOVEMBER 15, 2019
This week we feature an article by Nogol Tardugno who tells us how to get our contact center interactive voice response (IVR) to deliver the best customer experience. Any reports of the death of interactive voice response (IVR) as a customer service channel have been greatly exaggerated. Forrester, for instance, has reported that nearly 40 percent of customer service interactions still take place over the phone.