JustCall

APRIL 4, 2023

However, a call center is only as effective as its sales techniques and training. With the right approach and training, an inbound call center can double up as a powerful tool for generating sales and building customer loyalty. So, let’s dive in and learn how to turn every call into a successful sale!

Call Center 52

Call Center Sales Inbound sales Upselling 52

ChurnZero

SEPTEMBER 14, 2021

There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. .

Sales 94

Sales Upselling Morale SaaS 94

JustCall

MARCH 13, 2020

Sales training is not a simple 1-2 days’ process. It takes days and weeks of training to equip sales representatives with the right set of skills. Planning a sales training program timeline is a step towards creating an effective team of sales professionals. Remember, sales is a competitive field. Tech Setup.

Sales 72

Sales Scripts Coaching CRM 72

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Sales 88

Sales Coaching Calibration B2B 88

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

JustCall

NOVEMBER 24, 2022

In this dynamic business world, companies are putting every possible effort to train their sales professionals as they are the people who bring business to the company and improve the bottom line. It is why businesses keep looking for ways to train their employees, and role play is one such impactful sales training technique.

Sales 52

Sales Construction Feedback Scripts 52

JustCall

JUNE 30, 2020

Achieving sales goals demands a lot of hard work. Besides training your sales reps to prospect and close deals, you also need to ensure that your sales team is on the right track. For this, you need to look at your sales performance. Regular sales reporting will help you a great deal in tracking your progress.

Sales 52

Sales Metrics Analytics Scripts 52

Beyond Philosophy

JANUARY 28, 2023

Vijay Patel’s sales haven’t been what he hoped, and he wondered if the problem might be targeting the wrong customers. Many organizations use databases to segment their customers based on easy-to-collect data, like demographics, industry vertical, or total annual sales. While this information is useful, it is incomplete.

Consulting 221

Consulting Consulting Sales Surveys 221

JustCall

JUNE 30, 2020

Achieving sales goals demands a lot of hard work. Besides training your sales reps to prospect and close deals, you also need to ensure that your sales team is on the right track. For this, you need to look at your sales performance. Regular sales reporting will help you a great deal in tracking your progress.

Sales 52

Sales Metrics Analytics Scripts 52

ShepHyken

JULY 1, 2019

3 Tips to Empower your Sales Team, Inspired by Top Sales Organizations by Falon Fatemi . Forbes) Business-to-business (B2B) and business-to-consumer (B2C) sales have traditionally been two different beasts, relying on two distinct sets of fundamentals and best practices. But times are changing.

Journey mapping 302

Journey mapping Customer Service B2C Big data 302

JustCall

JULY 28, 2021

Your sales management efforts are directly proportional to your sales team's productivity. So, if you want to oil your revenue generation machinery, sales management is where you should start. Sales is the sum of building teams, training them, setting sales goals, and tracking growth. What is Sales Management?

Best practices 52

Best practices Sales Management Coaching 52

Beyond Philosophy

SEPTEMBER 10, 2022

Did you take up a hobby or a new exercise program? We undertake this exercise by asking a lot of questions. 23:56 Zhecho shares another example from a luxury store in California that measured the brain activity of an employee while managing the emotional experience and how it resulted in more sales for the store.

Consulting 170

Consulting Consulting Finance Healthcare 170

JustCall

NOVEMBER 25, 2022

The power of E-Commerce Intelligence in Boosting Sales. According to a Morgan Stanley report, global eCommerce has recently risen from 15% of total retail sales in 2019 to 21% in 2021. Clearly, this means that every retail business has to master the world of online sales. The figure looks set to rise even further in the future.

Sales 52

Sales Marketing Benchmark Metrics 52

JustCall

JULY 23, 2020

In sales, relying on your gut can be detrimental. In this blog, we'll run you through all the important sales metrics and KPIs you need to assess for optimum results. . Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. Sales Cycle Duration.

Sales 52

Sales Metrics Upselling Benchmark 52

JustCall

MARCH 13, 2020

It would take more than just the run-of-the-mill sales pitches to gain his loyalty. Seasoned sales representatives can help you get a foot in the door. This is why it is important to conduct regular sales training programs for your team and produce an adept salesforce. Your sales team is the main point of contact with customers.

Sales 59

Sales Coaching Feedback Consulting 59

ChurnZero

SEPTEMBER 16, 2021

There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. .

Sales 52

Sales Upselling Morale SaaS 52

ShepHyken

AUGUST 14, 2020

It’s not just about interaction with sales or customer service. The firm provided it for free to policyholders who performed the planned exercise regularly for two years. Consumers who completed the exercise target for the month did not have to pay the watch’s monthly installment. Post-sale monitoring.

Customer Experience 321

Customer Experience Entertainment Sales Healthcare 321

Beyond Philosophy

APRIL 7, 2022

I use an exercise when I am a speaker that demonstrates how this spontaneous formulation works. Bear in mind that almost nobody I have ever done this exercise with has been to the Congo, but they all have expectations. We learned that customers’ emotional expectations for the sales call were almost fearful.

Journey mapping 195

Journey mapping Sales Consulting Consulting 195

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

Andrew Mcfarland

SEPTEMBER 23, 2022

This is a high-paying job that does not require prior sales experience. You can earn as much as $100k per year with a commission as a high-performing software sales rep. They should also be better equipped with sales skills, such as social media and sales for life. A sales manager works with large-profile customers.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

CCNG

AUGUST 16, 2023

Surveying shouldn’t be a feel-good exercise in your company – it needs to be taken seriously by every person to truly make the voice of the customer alive in your organization. One of the best transaction surveys I’ve encountered is from Delta Airlines.

Surveys 195

Surveys CCNG Airlines Consulting 195

Beyond Philosophy

APRIL 11, 2024

Next, it’s interesting that Boehme thinks that many organizations struggle to understand how customers want to improve their lives and to translate these insights into an effective product, marketing, and sales strategy. Perhaps more specifically, where does the exercise to uncover a customer’s hidden motivation stop?

Customer emotions 195

Customer emotions Marketing Personalization Sales 195

ShepHyken

SEPTEMBER 7, 2022

In our customer service workshops , we do an exercise in which we ask participants what their favorite companies are to do business with and why. Lynn Skupien, senior sales rep, signed it and included her direct phone number and email. . We almost always get Amazon as an answer. One of its success traits is communication.

B2C 181

B2C B2B Personalization Sales 181

ShepHyken

SEPTEMBER 23, 2020

We’re just out there to get some exercise and have fun. In the sales world, there are many reports about how many no’s you get from a customer before they say yes. This is hardcore cardio training with some friendly competition worked in, which makes for an exhilarating workout.

Customer Service 328

Customer Service Sales Customer Experience Personalization 328

Nicereply

NOVEMBER 9, 2021

An excellent way to illustrate assumptions and how their impact is the Peanut Butter and Jelly Sandwich exercise. In this exercise, the leader will follow the instructions from the trainees precisely as they say them. Keep in mind that even this exercise has assumptions in it. More proof that assumptions are everywhere!

Customer Experience 124

Customer Experience SaaS Sales Customer effort 124

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 61

Gamification Sales CRM Contact Center 61

Beyond Philosophy

MARCH 28, 2024

Part of the reason we want this simplified solution for experiences has to do with customer systems sales. In the early days of Customer Relationship Management (CRM) solution sales, the pitch included the idea that asking customers what they want and recording their feedback in the CRM would do just that.

CRM 195

CRM Sales Customer Experience Management 195

Amity

NOVEMBER 14, 2018

The sales to customer success handoff is one of the most important intersections in the customer journey. We know as customers that this is a frustrating feeling, yet so many companies struggle to get the crucial step of the sales to customer success (or client services) handoff right. Map out best and worst case scenarios.

Sales 87

Sales CRM Accountability B2B 87

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 52

Gamification Sales CRM Contact Center 52

Cisco - Contact Center

NOVEMBER 9, 2023

Five years ago, I found myself sailing across the Arctic Circle to participate in the North Atlantic Treaty Organization’s largest exercise since the Cold War. Walking down the maze-like passageway,… Read more on Cisco Blogs

Sales 79

Sales 79

Integrity Solutions

JUNE 29, 2018

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. Ask a roomful of people to raise their hands if they know that regular exercise delivers health benefits, and without fail, every hand will go up. But this isn’t an article about exercise.

Sales 43

Sales Management Coaching Morale 43

Beyond Philosophy

JULY 13, 2021

” He meant that no employee did only one thing, like be an engineer or a sales associate. Working with an insurance company in England, we engaged in a few of these exercises. In the flood exercise, we uncovered a few third-party bumps in the road. BMW employees are part of the whole experience.

outsourcing 418

outsourcing Customer Experience Journey mapping Call Center 418

PeopleMetrics

JULY 27, 2016

If you’ve been reading our blog, you know by now that customer experience management is an exercise in perspectives. Sales offers a good example of the power of perspectives. Again, the further you get from the interaction between a sales rep and a prospect, the more people can project their biases onto the interpretation of the event.

Sales 64

Sales Customer Experience Management Feedback 64

Contact Center Pipeline

DECEMBER 12, 2018

Customer experience, employee engagement and sales results are driven by effective coaching. You wouldn’t exercise just once in a lifetime and say that you were done. Coaching helps develop your agents’ skills. Done right, it also improves morale and employee retention. However, coaching needs to be done on a consistent basis.

Coaching 113

Coaching Morale Employee engagement Sales 113

Myra Golden Media

APRIL 5, 2023

By providing clear guidance and keeping the conversation focused, you can move the caller toward the desired result, whether a sale, a resolution to a problem, or simply a satisfied customer. It can improve customer satisfaction and loyalty for organizations, leading to increased sales and revenue.

Best practices 156

Best practices Call Center call center software Healthcare 156