ChurnZero

MARCH 10, 2023

We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Use examples : Generative AI relies on preexisting data for context, so it’s helpful to guide them in the right direction from the start. Are you interested in using AI to make your Customer Success job easier?

Scripts 75

Scripts Accountability Feedback Marketing 75

Beyond Philosophy

NOVEMBER 23, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Moreover, it made it clear that even though it seems counterintuitive, given the example of my regretting a purchase, regret is a powerful tool in your marketing toolbox. Regret happens even with superfans of your products.

Feedback 195

Feedback Marketing Sales Personalization 195

Nicereply

DECEMBER 21, 2021

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback. Negative feedback shouldn’t be ignored.

Best practices 98

Best practices Feedback Management Surveys 98

REVE Chat Blog

MAY 28, 2020

Best welcome messages examples for customer onboarding. We have compiled welcome message templates and examples used by the real brands that can help you to craft your messages effectively. . Welcome emails for customer feedback. REVE Chat gives the perfect website welcome message example. Cart abandonment emails.

Feedback 90

Feedback Education Personalization Marketing 90

GetFeedback

FEBRUARY 6, 2019

When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Making the Most of Attendee Feedback. An example of an effective post-event survey. 10 tips on gathering post-event attendee feedback.

Feedback 110

Feedback Surveys Benchmark Best practices 110

Taylor Reach Group

MAY 14, 2019

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Box for comments and feedback. Most major video game companies are shifting to a “games as a service” model where you purchase a game with the expectation of playing it months, even years, down the line.

Customer Service 121

Customer Service Consulting Consulting Morale 121

ShepHyken

JULY 15, 2022

Within 30 minutes of the scheduled call, you make them a quick self-recorded video thanking them and sharing your excitement. You immediately record another welcome video, this time screen sharing directions once insider plus expert hacks to help them get off and running.

Coaching 325

Coaching Customer centricity Accountability Feedback 325

Nicereply

MAY 29, 2023

Would you mind sending me [a screenshot or video] so I can make sure I’m looking in the right place? I’m going to discuss your feedback with my supervisor and see what I can do to help. Here are some easy live chat examples to avoid that: Thanks for reaching out! There’ll be a brief feedback survey after I close the chat.

Scripts 52

Scripts Customer Service Feedback Personalization 52

PeopleMetrics

FEBRUARY 18, 2021

How To Close the Loop on Customer Feedback: Best Practices for 2021. Can customer feedback improve performance? Closing the feedback loop means that your organization has a process in place for reaching back out to customers who provide feedback about their recent experience (positive or negative!) Absolutely!

Feedback 62

Feedback Customer centricity Best practices Surveys 62

Beyond Philosophy

JULY 13, 2023

For example, a large telecom company designed an AI system to identify customer churn. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! For example, if you were working in machine learning, you must tell the AI that a tomato is red, round, and has a green stem.

Customer emotions 359

Customer emotions Education Customer Experience Analytics 359

Inbenta

JUNE 30, 2021

Chatbot examples in the travel & leisure industry. Chatbot examples in the utility industry. Chatbot examples in the retail industry. Chatbot examples in the manufacturing industry. Chatbot examples in the healthcare industry. Chatbot examples in the healthcare industry. Contents: Introduction.

Chatbots 105

Chatbots Airlines Healthcare Self service 105

ShepHyken

DECEMBER 22, 2021

We had some great feedback on The Three N’s of Employee Fulfillment article and video. We welcome him back this week with a simple feedback technique connected to his Three N strategy that will help you motivate and keep your best employees. . For example, you could say, “Great job, Bob! Plenty of great comments.

Feedback 325

Feedback Customer Service 325

Beyond Philosophy

AUGUST 20, 2020

For example, writing “I loved it,” or “I hated it,” gets the message out quickly without a lot of supporting reasons why. The challenge with feedback and reviews is they are frequently solicited but infrequently completed. When using it, people have increased challenges in generating content.

Transportation 873

Transportation Surveys Consulting Consulting 873

delighted

APRIL 27, 2021

For many product managers, customer feedback is the key to making a product successful. The most valuable product feedback comes from clear questions, carefully structured scenarios, and making the most of your time with the customer. Adding a survey into the product itself allows for feedback when the product is top of mind.

Feedback 98

Feedback Surveys Management Advertising 98

PeopleMetrics

MARCH 26, 2018

Your website, call center or storefront are all examples of possible customer touchpoints. Numbers aside, though, companies often tend to overlook one vital touchpoint when conducting these mapping exercises: the touchpoint of asking their customers for feedback. Optimizing the feedback collection experience. Touchpoints vary.

Feedback 86

Feedback Surveys B2B Call Center 86

ShepHyken

SEPTEMBER 29, 2022

The CEO has sent out videos, regularly schedules town hall meetings, and shares best-of-the-best examples of how team members are creating amazing experiences and Moments of Magic® for their colleagues and customers. The reward these customers give isn’t in the form of accolades, although feedback is a gift.

Feedback 313

Feedback Customer Service Customer Experience 313

Beyond Philosophy

JANUARY 11, 2024

For example, we have bought Aquafresh toothpaste for 40 years. For example, getting an end cap display in the grocery store might get our attention before we zombie-walk to the Aquafresh. For example, Airbnb has changed people’s habits of booking hotels. If not, customer feedback can help. Patience is key.

Education 222

Education Feedback Call Center Marketing 222

Spearline

AUGUST 20, 2020

So if we aren't listening to the customer from their feedback, or we're not looking at how they're using the product it would be pointless developing it.” While remote working you can literally just hit the button and away you go, there's a video of them straight away, or you can ping them on the text.

Feedback 98

Feedback Abandon rate Journey mapping Telecommunications 98

Quiq

SEPTEMBER 22, 2022

You might think you know what customers want and what is and isn’t working in your business, but you can’t be sure until you get direct feedback from customers. Keep reading to learn how to collect feedback from customers. Set a foundation for collecting feedback from customers. CSAT surveys are best for in-the-moment feedback.

Feedback 52

Feedback Surveys Customer Service Customer effort 52

Beyond Philosophy

MARCH 30, 2023

Some hilarious examples are in this article, “ 11 of the Biggest Brand Blunders. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! For example: Braniff International translated its slogan, “Fly in leather,” which was about their fine upholstery seats.

Feedback 195

Feedback Marketing Consulting Consulting 195

JivoChat

NOVEMBER 2, 2021

How often do you watch videos on Youtube, Instagram, Twitter, or other platforms? According to Wyzowl research, 68% of the consumers affirmed pandemic has impacted on the quantity of videos they watch online, among them, 96% said it has increased. What is video content marketing? Why is video content marketing important?

Marketing 52

Marketing Scripts Metrics Sales 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Customer service training videos have been used for decades by companies to improve customer interactions with employees. Service training videos are an infinitely scalable solution to streamlining service standards and are therefore an excellent way to teach good customer service.

Customer Service 52

Customer Service Airlines Feedback Technology 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Customer service training videos have been used for decades by companies to improve customer interactions with employees. Service training videos are an infinitely scalable solution to streamlining service standards and are therefore an excellent way to teach good customer service.

Customer Service 52

Customer Service Airlines Feedback Technology 52

Toister Performance Solutions

APRIL 25, 2019

Training videos are increasing in popularity. There's good reason for this: Videos cost far less than hiring a trainer. Video can be more effective than live training. And there's a giant caveat—you have to change the way you use video. Here are the techniques you can apply to get the most out of training videos.

Coaching 57

Coaching Feedback Customer Service 57

CSM Magazine

MARCH 13, 2024

Instant Feedback Collection Rather than relying on customers to visit a website and fill out a survey, businesses can use QR codes to solicit immediate feedback on products or services. For example, a restaurant might display a QR code on a receipt or table tent, directing patrons to a brief satisfaction survey.

Customer Service 52

Customer Service Automotive Feedback Wait times 52

ViiBE Blog

JANUARY 25, 2021

When looking for a best in class AR remote assistance tool, industry leaders turn to ViiBE’s video call Zendesk integration. ViiBE’s Zendesk video call plugin has a proven track record of drastically boosting customer satisfaction and operational KPIs. ViiBE’s Zendesk video call integration. The benefits of Zendesk video call.

CRM 52

CRM Technology Sales Call Center 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

Toister Performance Solutions

AUGUST 7, 2018

Level one feedback is more commonly known as the survey you take at the end of a training program. But I leaned heavily on level one feedback for a recent project. But I leaned heavily on level one feedback for a recent project. Many of the revisions I made came directly from level one feedback. million views.

Feedback 48

Feedback Scripts Surveys Education 48

TechSee

SEPTEMBER 21, 2023

This provides a base layer of knowledge and capability that grows with each new interaction, evolving and improving through man-in-the-middle and fully autonomous feedback-improvement loops. For example, a chat interaction with a website visitor differs from an email inquiry.

Engineering 109

Engineering Enterprise Chatbots Self service 109

ShepHyken

AUGUST 9, 2019

For example, Amazon in India gives Amazon Prime Memberships for less than USD 20 and in return, they give a lot more. They offer free deliveries, Amazon Prime Video, Amazon Prime Music and also Amazon Prime Reading. For example, I once had my dinner at a restaurant and got a complimentary dessert – I really liked that!

Feedback 291

Feedback Sales Accountability Personalization 291

REVE Chat Blog

MARCH 25, 2020

The use of tools like video chat, co-browsing along with live chat has brought a significant impact. The benefits of recording customer service calls (voice & video). How recording video calls ensure high-quality customer service ? Learn first-hand customer feedback or issues and train your team to handle them better.

Customer Service 53

Customer Service Best practices Call Center Sales 53

Toister Performance Solutions

DECEMBER 7, 2023

Typical examples include: Announcing the training in a team meeting Sharing any pre-assignments with participants Meeting one-on-one with participants to review learning goals Box 3: Finally, ask the manager what support they need from you, the trainer, to prepare their participants for the training program. Record these actions in Box 1.

Management 109

Management Customer Service Feedback Marketing 109

ShepHyken

AUGUST 14, 2020

These days, people ignore ads, block pop-ups, and skip video ads on streaming sites. For example, posting pictures of the latest products and asking customers to highlight their favorite ones can be appropriate. However, videos deserve top priority. Creating better content. Post-sale monitoring.

Customer Experience 318

Customer Experience Entertainment Sales Healthcare 318

PeopleMetrics

DECEMBER 9, 2014

Video game designers are experts in flow. A great example of how flow works in video games is Tetris. Tetris is one of the most popular video games of all time, and it’s simple and addictive. Through design, video games position failure as a motivational tool. Listen to customer feedback. Think about that.

Customer Experience 74

Customer Experience Feedback Education Personalization 74