GetFeedback

JUNE 10, 2019

We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. It’s not uncommon for companies to struggle to gather feedback that is actually useful or even get enough responses. What makes a feedback form work? Make intentional questions.

Feedback 79

Feedback Surveys Airlines Benchmark 79

Beyond Philosophy

APRIL 4, 2024

For example, my friends engage in similar activities when I invite them for a monthly guys’ night out. Maybe they need to talk to their spouse, or they have a business travel situation they need to sort out first. Sometimes, these situations arise in other areas of one’s life. The others do not. That is understandable.

Personalization 150

Personalization Sales Feedback Technology 150

Inbenta

JANUARY 30, 2020

Today’s travelers no longer go to their local travel agent in order to book their trips, they are more and more connected and digitally savvy, doing all their research online. “64% of travelers and 80% of business users expect travel companies to respond to them in real time.” ” (Salesforce).

Chatbots 121

Chatbots Self service Feedback Customer centricity 121

ShepHyken

FEBRUARY 18, 2022

Plan for collecting and acting on consumer feedback. . There are various efficient approaches for SaaS organizations to gather client feedback in order to assess their entire customer experience. Consumers may offer rapid feedback by emailing or posting surveys on your website. For example. Deconstruct internal silos .

SaaS 173

SaaS Customer Experience B2B Feedback 173

CSM Magazine

JANUARY 22, 2024

For example, a luxury hotel might target affluent travelers, while a boutique hotel may appeal to trendy, artistic individuals. Going beyond broad categories, understanding nuances like your target audience’s average age, interests, and travel motivations can further tailor the homepage design.

Analytics 52

Analytics Engineering Feedback Personalization 52

SharpenCX

JANUARY 15, 2020

What about the examples of good customer service and the success stories of leaders and employees who ban together to deliver outstanding experiences? That way, in case you miss the chance to fill out a survey by phone, email, or text, you always have a feedback forum. The reality is, air travel has an element of the unexpected.

Airlines 90

Airlines Customer Experience Customer Service Coaching 90

SharpenCX

SEPTEMBER 22, 2021

They changed how people travel and enjoy time away from home. And, they’ve given other companies the best example of what a good customer experience looks like. My husband and I love to travel and almost always use Airbnb. Example #1: They build trust by extending trust. I’m a fan of Airbnb and I’m not the only one.

Customer Experience 128

Customer Experience Self service Contact Center Call Center 128

Global Response

JANUARY 9, 2023

For example, customer focus can include things like: doing customer research and surveys. using customer feedback to inform future product or service decisions. As you move toward a customer-focused mindset, it’s important to make sure you regularly measure feedback from your customers on their experiences. and more!

Airlines 62

Airlines Customer centricity Feedback Metrics 62

delighted

SEPTEMBER 6, 2019

VOC feedback can propel new business initiatives through a more nuanced understanding of your customers’ needs, perceptions, and decision-making processes. In this post, we explore some common VoC questions and methodologies, and review how they can help you improve the customer experience through actionable feedback.

Surveys 40

Surveys Feedback Customer Support Best practices 40

Beyond Philosophy

APRIL 9, 2018

Honest feedback from your customers is the best way to improve any hiccups in your Customer Experience. Social norms, however, can get right in the way of getting that honest feedback, at least in some instances. I travel a lot for my work, to all parts of the world and all different cultures.

Feedback 263

Feedback Personalization Consulting Consulting 263

Playvox

JANUARY 30, 2024

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement.

Gamification 79

Gamification Contact Center Coaching Quality management 79

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. Feedback Loops Continuously gather customer feedback and adapt your strategies as needed to improve and nurture your relationships. What is Hyper-Personalization in a Contact Center? It’s worth it!

Contact Center 106

Contact Center Personalization Analytics Chatbots 106

Beyond Philosophy

JANUARY 5, 2023

For example, defensiveness, refusing feedback, and continuing to remind people of the power of your position are not going to make you a good leader. Moreover, communication has to travel in both directions. For example, I had a team member working in the office three days away from her wedding.

Call Center 195

Call Center Customer centricity Consulting Consulting 195

Maru Group

JUNE 5, 2023

We utilized the Maru experience and insights platform to instantly access recent air travelers who have used the airport or airline lounges during their journey. A friendly greeting, which is sometimes underestimated by airlines as the entrance desk to the lounge might be the only interaction the traveler has with a person.

Airlines 52

Airlines Surveys Feedback Marketing 52

ShepHyken

JULY 1, 2022

He writes about the impact on the customer experience that metaverse will have on the travel industry and how customers and brands will navigate the new developments. Customer service in the travel industry begins when a person reveals an interest to explore and decides to travel. Metaverse in Travel Industry.

Airlines 179

Airlines Upselling Customer Experience Chatbots 179

ShepHyken

JULY 31, 2020

Let’s take Acquire, for example. However, Julie goes one step further as it combines effective CX with customer service to help travelers book their rail travel and assist them by pre-filling forms. Acquire’s co-browsing feature helps you show the customer how to use your product instead of telling them.

Customer Experience 268

Customer Experience Customer Service Chatbots Upselling 268

Clarabridge

OCTOBER 17, 2017

One of the more surprising findings was that almost three quarters of travellers don’t bother complaining to airlines when things go wrong. The hospitality sector one example. Many Clarabridge customers have been surprised by what they find in their customer feedback but no one has ever found that staff helpfulness was unwelcome.

Airlines 40

Airlines Feedback Technology Customer Experience 40

The Northridge Group

NOVEMBER 30, 2021

While offering an apology to a customer is often the best an empathetic associate can do, compassionate associates are empowered to tell customers they appreciate their feedback, offer reasonable solutions and pass the feedback on to management. Treat feedback as a gift.

Customer Experience 141

Customer Experience Airlines Coaching Finance 141

Help Scout

MAY 21, 2019

Developing a value proposition requires awareness of a range of factors, including: Customer feedback. Here’s an example from digital strategist Peter Thomson: Image source. Value proposition examples. Take, for example, Slack’s first ad campaign. How to write a value proposition. Industry, market, and competition.

Marketing 40

Marketing Advertising SaaS Customer Care 40

Beyond Philosophy

JULY 26, 2018

Did you travel to a nearby country and guess that the Congo was probably a similar experience? These expectations are also an example of a Reference Point. For example, if you go from bright sunlight into a darkened theatre, you might think the theatre is darker than if you entered the theatre at night. How about the vegetation?

Real estate 332

Real estate Morale Customer Experience Consulting 332

ProProfs Blog

OCTOBER 30, 2020

I can save on travel and other expenses. In the COVID-19 scenario, there are concerns about contracting infection, travel woes in the light of low transportation availability, and the organization’s overall infrastructure preparedness to handle the crisis. Read More: 250+ Survey Question Examples For Your Feedback Forms. #2.

Surveys 153

Surveys Transportation Government Management 153

Comm100

NOVEMBER 2, 2017

Depending on how the survey is designed, customers can convey their opinions by providing ratings, answering multiple choice questions, by filling out text boxes, or even by giving vocal feedback. The general rule, however, is that the shorter and easier to answer the survey, the more likely customers are to provide their feedback.

Surveys 62

Surveys Feedback Scripts Customer Service 62

AWS Machine Learning

SEPTEMBER 1, 2023

Example use cases are clothing design generation or imaginary personalized images. One main generative AI use case example is music composition. An example of a proprietary model is Anthropic’s Claude model, and an example of a high performing open-source model is Falcon-40B, as of July 2023.

Engineering 109

Engineering Accountability Construction APIs 109

TechSee

MARCH 31, 2020

Many are making much more extensive use of streaming services, for example, and running into problems with settings. For example, many medical tech suppliers need to be able to resolve issues immediately to ease the pressure on overstretched medical professionals. At the same time, a company’s SLA commitments remain in force.

Telecommunications 145

Telecommunications Enterprise outsourcing Surveys 145

ClientSuccess

DECEMBER 5, 2022

Receive invaluable customer feedback on products, services, and strategies. Have a high-level executive such as the CEO directly invite customers to join your CAB, and outline all expectations, travel requirements and input needed. Increase customer satisfaction, retention, and loyalty. When to Form Your First CAB.

SaaS 87

SaaS Customer advocacy Feedback Enterprise 87

Satrix Solutions

JULY 20, 2020

As business travel has been curtailed due to COVID, several important questions have been raised about the best way to proceed with your CAB, or if you should pause the program entirely. For example, you will still want to focus on discussion topics that will elicit valuable and actionable feedback from your members.

Feedback 88

Feedback Consulting Consulting Personalization 88

Inbenta

NOVEMBER 3, 2022

9 Use Cases and Examples of Chatbots in Healthcare. Collect patients’ data and feedback. When using a healthcare chatbot, a patient is providing critical information and feedback to the healthcare business. The feedback can help clinics improve their services and improve the experience for current and future patients.

Healthcare 96

Healthcare Chatbots Morale Transportation 96

ShepHyken

AUGUST 10, 2018

These are common examples of sites using predictive analytics catering to individual customer preferences. It applies to various fields such as banking and travel, with customer relations at the forefront, putting Predictive Customer Analytics (PCA) in a field of its own. Predicting Satisfaction.

Analytics 168

Analytics Upselling Banking CRM 168

Maru Group

DECEMBER 15, 2020

Most of our respondents shared that they really miss being able to spend time with family or being able to travel to see loved ones. One other example that was shared was sustainability around trees, with some of the tree rental companies being called out specifically.

Feedback 98

Feedback Technology 98

ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly.

Technology 325

Technology Customer Experience Complaint resolution Gamification 325

AWS Machine Learning

NOVEMBER 22, 2022

For example, marketing could use this data to create campaigns targeting different customer segments. In this post, we describe an approach for analyzing the overall sentiment of customer feedback in near-real time (a few minutes). Use cases for real-time sentiment analysis. Retail or B2C companies selling various products or services.

APIs 73

APIs CRM Feedback B2C 73

Netomi

FEBRUARY 21, 2024

These AI-powered tools are revolutionizing how hotels and travel agencies interact with their guests, offering convenience, speed, and personalized service. Additionally, chatbots deliver instant responses, a vital feature in the fast-paced world of travel and hospitality, where timely information is critical.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

ProProfs Blog

APRIL 17, 2020

Be it a small gathering, conference, sports event, fundraisers, trade shows, capturing the valuable feedback has become essential for businesses, associations, or even non-profit organizations. Depending on the event and the scope of feedback, the questions could be asked in different ways, like: Yes or no questions. NPS questions.

Surveys 125

Surveys SaaS Feedback Advertising 125

CSM Magazine

OCTOBER 4, 2023

To keep loyalty schemes performing well, companies need to regularly collect data and member feedback on the types of rewards they offer, whether rewards accrue quickly enough, and how customers feel about those offerings. If rewards are slow or late to appear, they may be less useful as a mechanism to engage with the customer.

Airlines 59

Airlines Banking Transportation Consulting 59

Quality Contact Solutions

APRIL 1, 2021

I spent nearly ten years traveling to the Midwest and visiting call centers that supported my business. Leading by example, the front-lines saw what hard work was. Collaboration, feedback, trial, and error were all baked into the culture. minutes , while I am aware of some team members I worked with traveling over 40 minutes.

Call Center 98

Call Center outsourcing Telemarketing B2C 98

ClientSuccess

DECEMBER 27, 2022

Implement a real-time feedback loop to ensure that customers’ needs are being met. Make sure there is a plan for how information will travel between them. Share with customers: Show your map to trusted customers for feedback. Below is a simple example of a customer success journey map.

Journey mapping 52

Journey mapping Best practices Feedback Analytics 52

ChurnZero

MARCH 28, 2023

A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. For example, a customer with a software license utilization of 90% or more suggests that company-wide engagement is solid. NPS indicates customer loyalty.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52