ClearAction

DECEMBER 5, 2023

For example, in fitness, instead of miracle pills or constant weighing or Spanx®, it’s best to focus on calories eaten, calories burned, and mindset/stress management. CX-Inspired Growth We all know the value of human-centered design: Start with a deep understanding of users’ situations before you begin creating something.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

JivoChat

JULY 3, 2022

Feedback and commenting. For example, you will know how to create empathy maps, user journey maps, and more effective workflows taking into account how our visual perception works. Design feedback. Main topics: Determining strategic value. Certificate: includes a certificate of completion. User Flows. Wireframes.

Best practices 75

Best practices Journey mapping Feedback Strategic Value 75

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

DECEMBER 29, 2020

Collate and share best practice examples of reporting, strategies, and case studies across the teams. Establish and oversee the customer’s use of the platform, providing training and advice on best practices to continually drive incremental value and return on the customer’s investment. Apply here: [link].

Best practices 10

Best practices Strategic Value Accountability Coaching 10

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52