Playvox

FEBRUARY 20, 2024

Once MongoDB implemented Playvox Workforce Management, these issues were resolved. The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate.

Management 88

Management Gamification Calibration Quality management 88

NobelBiz

MARCH 5, 2024

By leveraging Nobelbiz’s innovative reporting solutions, companies can not only track key performance indicators (KPIs) such as call resolution times, customer satisfaction scores, and agent productivity levels but also identify trends, forecast demands, and pinpoint areas for improvement.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

JustCall

MARCH 9, 2023

In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples. This is sales managers need to constantly devise ways to keep the team motivated. Let’s get going. That’s not all.

Gamification 52

Gamification Sales Morale CRM 52

Solvvy

SEPTEMBER 20, 2022

Increased Employee Morale. And when agents spend most of their time resetting passwords, providing tracking information, and giving people their account balances, they can become burned out. Ability to Collect Real-Time Feedback. Businesses have the benefits of collecting and analyzing that data in real time.

Chatbots 62

Chatbots Metrics Customer Support Customer Service 62

CSM Magazine

OCTOBER 15, 2018

This perennial tug of war is damaging to agent morale, the customer experience and health of the overall business. Add ‘travel time’ into schedules – in a bid to save time, managers often take. For example, they don’t factor in the travel time needed to get from the contact center floor to the training rooms.

Contact Center 56

Contact Center contact center workforce Average Handle Time Metrics 56

Integrity Solutions

JUNE 29, 2018

At the same time, sales managers may have to deal with performance issues or be forced to step in and take over when salespeople aren’t equipped to handle challenging situations or get deals closed. They may also have to invest additional time dealing with morale issues. Of course you’re busy — but too busy?

Sales 43

Sales Management Coaching Morale 43

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52