Concentrix

OCTOBER 19, 2023

Unlock the Secrets of CX Transformation at this Concentrix & Forrester Event! Register Now for Insights and Strategies. Limited Spots!

Healthcare 62

Healthcare 62

Concentrix

OCTOBER 19, 2023

Unlock the Secrets of CX Transformation at this Concentrix & Forrester Event! Register Now for Insights and Strategies. Limited Spots!

Healthcare 62

Healthcare 62

Certified Languages International

DECEMBER 22, 2023

Quality medical interpretation is crucial for overcoming language discordance and delivering equitable, effective healthcare. With the growing diversity of patient populations in healthcare, it’s essential for facilities to provide medical interpreter services. Failing to address language needs can have severe consequences.

Healthcare 40

Healthcare Quality management Personalization Management 40

Calltools

MAY 17, 2023

Managing a successful healthcare contact center is essential to providing an optimal patient experience. If you own or manage a healthcare call center, you need to use the right tools and strategies to help your call center achieve success in the healthcare industry.

Healthcare 52

Healthcare Call Center Abandon rate CRM 52

Comm100

APRIL 17, 2023

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. In this blog, we will break down what HIPAA compliant messaging is, why it matters, and why healthcare providers around the world are using Comm100’s HIPAA compliant messaging software.

Healthcare 52

Healthcare Chatbots Management Accountability 52

CSM Magazine

DECEMBER 1, 2022

Healthcare customer care differs from traditional customer service (for industries such as insurance, banking, and utilities) but they share certain fundamental elements: Both are designed to enhance the customer experience by providing support when needed, with the goal of deepening loyalty. Proactive outreach. Product recall support.

Healthcare 52

Healthcare Customer Care CRM Self service 52

AWS Machine Learning

MAY 9, 2023

Healthcare data is complex and siloed, and exists in various formats. We store the final output in Fast Healthcare Interoperability Resources (FHIR) compatible format in Amazon HealthLake , making it available for downstream analytics. The proposed solution doesn’t require the deployment and maintenance of server infrastructure.

Healthcare 72

Healthcare Enterprise Analytics Construction 72

CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. “It’s not just about doing things right; it’s about doing the right things. And at our WFM Community Day we talked about both,” Paul McCluskey concluded.

Management 52

Management Entertainment Consulting Consulting 52

AWS Machine Learning

SEPTEMBER 6, 2022

Using software to detect a sound is called audio event detection , and it has a number of applications. In a healthcare environment, you can use audio event detection to passively listen for sounds from a patient that indicate an acute health problem. Using audio data with machine learning. About the authors.

Engineering 79

Engineering APIs Healthcare SaaS 79

AWS Machine Learning

FEBRUARY 6, 2024

Pharmaceutical companies sell a variety of different, often novel, drugs on the market, where sometimes unintended but serious adverse events can occur. These events can be reported anywhere, from hospitals or at home, and must be responsibly and efficiently monitored.

Healthcare 99

Healthcare Engineering Construction Consulting 99

CCNG

FEBRUARY 8, 2023

Jason Mercer-Pottinger is a multi year CCNG magnet member and regular contributor on Town Hall member events. As the RTS Operations Director (Contact Centers) for Baxter Healthcare Corporation, Jason oversees all aspects of global contact center operations (Tech Support).

Service level 195

Service level CCNG Contact Center Healthcare 195

CSM Magazine

JANUARY 8, 2024

” This was the desperate plea from a major, global healthcare solutions company – and one of our customers here at Sabio – after a devastating ransomware attack had crippled their internal IT infrastructure. Events that seemed unthinkable years ago are now lurking around every corner.

Healthcare 52

Healthcare Cloud contact outsourcing Enterprise 52

CCNG

SEPTEMBER 24, 2021

As I see it, the true value of CCNG Town Hall events is the peer led discussions around what other organizations have done to stop this Tsunami. Jason is the RTS Operations Director US Region with Baxter Healthcare Corporation, a multi-year CCNG member and regular contributor to CCNG programs.

CCNG 273

CCNG Healthcare Contact Center Marketing 273

ShepHyken

JANUARY 30, 2023

For example, they compare the convenience of online e-commerce companies with their healthcare provider and expect the same quality of experience. ” About: Josh Wheeler is the Strategic Director for Reuters Events Customer Service & Experience portfolio.

Healthcare 156

Healthcare Customer centricity Best practices Customer Service 156

Revation Systems

JUNE 15, 2020

“Our partnership with LinkLive Healthcare is truly collaborative. ” Cheryl Bloom , Fairview Health Services $14 M Banner Health has seen a $14 million benefit just by bringing in more patients and using LinkLive Healthcare for patient transfer communications. Our partnership with LinkLive Healthcare is truly collaborative.

Healthcare 62

Healthcare Abandon rate call center solutions Education 62

TeleDirect

AUGUST 26, 2019

Your next big event can’t afford to fail. From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. We’re confident you’ll have everything taken care of for your event. Seminar assistance.

Call Center 48

Call Center outsourcing Business Process Outsourcing Healthcare 48

Nuance

MARCH 22, 2022

It’s an important annual event for us, giving us the opportunity to unveil our latest AI-driven ambient clinical intelligence (ACI) innovations, and connect with the healthcare community. As I write this, I’m in Orlando, Florida, at the conclusion of the HIMSS Global Health Conference & Expo.

Healthcare 97

Healthcare 97

CCNG

FEBRUARY 22, 2023

Start with the basics, reminding frontline staff that members are discussing their healthcare needs. INVEST IN CUSTOMER-FRIENDLY TECHNOLOGIES After major or minor health events, members are focused on solving their own problems and on how an insurance provider can help.

CCNG 195

CCNG Contact Center Healthcare Technology 195

The Northridge Group

JANUARY 26, 2023

Start with the basics, reminding frontline staff that members are discussing their healthcare needs. Invest in Customer-Friendly Technologies After major or minor health events, members are focused on solving their own problems and on how an insurance provider can help.

Healthcare 122

Healthcare Coaching Contact Center Management 122

VirtualPBX

OCTOBER 26, 2022

If you’re looking for a super-efficient way to keep your customers and patients in the loop about upcoming appointments and events, consider utilizing our all-in-one business texting app, VirtualText. When a patient misses an appointment, it’s more than just frustrating for a healthcare practice or business.

Healthcare 96

Healthcare Customer Experience 96

Nuance

JULY 21, 2022

It was great to see the imaging informatics community come together at the SIIM 2022 conference recently to share experiences and ideas that will help define the future of imaging in healthcare. I was also excited to meet many of our customers at the event and discuss their successes, new challenges, and emerging opportunities to [.].

Healthcare 72

Healthcare 72

ForeSee

MARCH 8, 2017

Connect: The ForeSee Summit is our annual client event that brings together the movers and shakers advancing customer experience across many sectors. One in particular we’d like to highlight is healthcare, The post Why CX pros in healthcare won’t want to miss these ForeSee Summit sessions appeared first on ForeSee.

Healthcare 40

Healthcare Customer Experience 40

TeleDirect

JULY 13, 2022

It helped prevent hospitals from becoming overloaded, curbed the spread of the virus, and kept healthcare providers safe during a time when their services were as imperative as ever. We are traveling, attending in-person events, and mixing in groups. In the early days, it was key for protection. Make the Most of Telehealth on the Rise.

Healthcare 62

Healthcare Call Center Personalization 62

JustCall

AUGUST 8, 2023

Such a demographic shift will ramp up healthcare requirements. million healthcare professionals by 2030. The intervening two decades could significantly widen the demand-supply gap, putting healthcare under immense stress. If left untreated, the global healthcare industry will be staring down the barrels of an imminent crisis.

Healthcare 52

Healthcare Consulting Consulting Education 52

TeleDirect

JULY 13, 2022

Thanks to the convenience a remote visit with your healthcare provider offers, telehealth visits are here to stay and more than just a healthcare trend. While the circumstances that caused the telemedicine rise have been challenging, most healthcare professionals and patients are very grateful for this change. Inquiry Support.

Call Center 62

Call Center Healthcare Feedback Surveys 62

TeleDirect

JULY 13, 2022

Thanks to the convenience a remote visit with your healthcare provider offers, telehealth visits are here to stay and more than just a healthcare trend. While the circumstances that caused the telemedicine rise have been challenging, most healthcare professionals and patients are very grateful for this change. Inquiry Support.

Call Center 62

Call Center Healthcare Feedback Surveys 62

AWS Machine Learning

JANUARY 10, 2024

EventBridge monitors status change events to automatically take actions with simple rules. The EventBridge model registration event rule invokes a Lambda function that constructs an email with a link to approve or reject the registered model. At this point, the model status is PendingManualApproval. AI/ML, GenAI and Data Analytics.

APIs 101

APIs Construction Engineering Analytics 101

Outsource Consultants

AUGUST 15, 2022

Open Enrollment, beginning in November, is a time of high demand for healthcare contact centers. This period marks a time when citizens who have not experienced a qualifying life event may enroll in major medical health insurance plans. Open Enrollment. In 2021 alone, 13.6 Adding pressure to the marketplace, 86.5 Filling the Gaps.

outsourcing 67

outsourcing Healthcare Contact Center Call Center 67

Certified Languages International

JANUARY 16, 2024

Effective communication is vital in healthcare. Accurate medical interpretation and translation services facilitate clear communication, understanding, and trust between patients and healthcare providers. Each plays a distinct role in the healthcare system with unique processes. What I s Medical Interpretation?

Healthcare 40

Healthcare Education Analytics Technology 40

Certified Languages International

NOVEMBER 29, 2020

While we don’t have a lengthy telling of its past, we can trace interpreting’s evolution through some notable events over the ages. Not many stories of individual interpreters made it into the history books, but we can see from some historical accounts that interpreters were involved in important events and have made an impact on history.

Healthcare 98

Healthcare Consulting Consulting Technology 98

Global Response

NOVEMBER 6, 2023

While only relevant for healthcare centers and other organizations that manage or store customer health data, HIPAA (Health Insurance Portability and Accountability Act) ensures that private health data stays private and secure. These standards ensure that customer data is handled securely, and kept confidential and private. HIPAA compliance.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

customer sure

NOVEMBER 27, 2023

It’s incredibly rewarding and exciting to be named on the shortlist of this prestigious event and we’re looking forward to attending next March.” Claudia de Graaff, Professional Marketing Manager Oral Healthcare Western Europe at Philips “The impact of using CustomerSure has been immensely positive.

Healthcare 62

Healthcare Feedback Surveys Marketing 62

Jon Arnold

AUGUST 17, 2020

I’ve been both attending and speaking at various virtual events lately, and the next one is of the latter variety. The focus is on the healthcare sector, and we’ll be talking about about re-thinking the patient experience in pandemic times. Details are here , and the event hashtag is #CCWAtHome.

Healthcare 73

Healthcare Contact Center 73

Ansafone

JUNE 25, 2022

Healthcare providers need to safeguard communication with patients to ensure professionalism. From counseling centers to privately operated medical practices, these healthcare businesses can truly benefit from utilizing medical answering services. How can I register for an upcoming event? Is higher level service delivered?

Answering services 62

Answering services Healthcare outsourcing Contact Center 62

TechSee

JULY 31, 2019

These include the military, industrial, healthcare, automotive, data and retail domains. The technology is also used to automate and optimize operational and control processes, by flagging irregular events or inconsistencies. Healthcare. Applications. Let’s explore a few. This is only the beginning.

Automotive 149

Automotive Healthcare Self service Transportation 149

CSM Magazine

MAY 23, 2023

The creation of medical applications aiming at enhancing patient care, optimizing workflows, and raising engagement among patients has significantly increased as the need for healthcare services rises. Secondly, HIPAA compliance also fosters confidence and trust among patients and healthcare professionals.

Healthcare 52

Healthcare Consulting Consulting Management 52

ShepHyken

OCTOBER 19, 2018

The CX industry is primed for a breakout in the application of artificial intelligence — as other fields like biotech, healthcare, automotive, and cybersecurity have also seen. Every major life event is usually connected to purchases and it’s not just one purchase. Introduction: AI in CX. _.

Customer Service 276

Customer Service Automotive Chatbots Airlines 276