Smart Home Experience should be Simpler – Consumer Survey
NOVEMBER 26, 2019
The Taylors were delighted with their smart security system and decided to expand their connected home to include smart entertainment and HVAC systems. According to data from a new smart home experience survey , the Taylors are not alone in needing more effective support. Consumers’ growing demand for visual self-service. The vast majority (78%) prefer to onboard a new device in self-service mode, with how-to videos the top method (55%).