TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Why a must see: Because you want to know the facts.

Entertainment 174

Entertainment Surveys Technology Management 174

Uniphore

JUNE 22, 2021

So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. So, we had to make their rants more entertaining. Nobody was listening when these call center agents were ranting about their everyday challenges. Well, at least, we tried.

Call Center 87

Call Center Contact Center Customer Service Customer Experience 87

Solvvy

OCTOBER 18, 2022

AI now powers virtual assistants with entertaining personalities that help people complete day-to-day tasks. Some of the most popular use cases of conversational AI virtual assistants and chatbots include: Customer Service. Customer service chatbots can give businesses an effective way to encourage self-service.

Chatbots 62

Chatbots Self service Customer Service Customer Experience 62

Toister Performance Solutions

MAY 13, 2021

The message can also give customers additional options, including self-service and calling. 8 Fix self-service Customers often try to solve simple problems on their own before contacting customer service. Look for fast fixes to self-service if your contact volume is driven by a lot of simple issues.

Contact Center 71

Contact Center Self service outsourcing Wait times 71

VHT

OCTOBER 11, 2018

And it’s very common for people to jump from self-service to the contact center. In fact, a 2017 inContact study found that 67% of self-service users want to work with an agent, especially if the call is urgent or sensitive. Immediate Gratification. So they’ll expect immediate gratification any time they contact you.

Contact Center 48

Contact Center Best practices Self service First call resolution 48

Enghouse Interactive

SEPTEMBER 24, 2021

Technologies such as AI, automation and self-service have all helped successfully increase efficiency while improving support for agents to help them deliver faster, better service to customers. Proving the link between customer service that retains customers and the bottom line is now much easier.

Upselling 51

Upselling Customer Service Feedback Customer retention 51

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Analyzing this data will allow them to offer customized entertainment and other content to their customers at the most optimized price, further strengthening their relationship. .

Self service 41

Self service Advertising Customer Service Entertainment 41

Playvox

JANUARY 13, 2022

As an example, 35% of surveyed CEOs report expanding employee benefits in the last twelve months in an effort to reduce employee churn. . They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. Gen Z is defined by technology and values.

Contact Center 93

Contact Center CRM Customer Service contact center solutions 93

Tethr

JULY 13, 2020

Most CX and customer service leaders I talk to believe quality assurance (QA) in their organizations is a broken process in need of “modernization.” A CEB (now, Gartner) survey a few years back showed that a mere 12 percent of service leaders were confident that their QA process delivered tangible business results.

Contact Center 98

Contact Center Call Center Metrics Customer Experience 98

TechSee

MAY 15, 2018

As demonstrated recently when Amazon Web Services experienced a wide outage, smart devices that relied on network availability effectively became useless. Outages result in dark homes when wireless light bulbs will not turn on, cold homes when smart thermostats cannot function, and quiet homes when entertainment systems cannot be operated.

Marketing 111

Marketing Wireless Self service Customer Service 111

Connecting the Dots

OCTOBER 20, 2021

Our survey of over 2,500 customers found customers were delighted with customer delight formulas ranging from enthusiasm and empathy to humor and heroics. In fact, many companies say the best service is no service and try to get the customer to self-service, thus missing an opportunity to “connect” or delight the customer.

Coaching 62

Coaching Airlines Surveys Self service 62

JustCall

MARCH 9, 2023

You can create self-service menus, instant messaging-based self-services (like WhatsApp or SMS), a knowledge base, voice assistants, etc., Automated call routing, queue management, and self-service desk help take some workload off of your employees. to get the job done.

Contact Center 40

Contact Center Call Center Contact center software Scripts 40

VHT

OCTOBER 18, 2018

Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. Even with excellent self-service options, people still need to talk to a person every now and then, especially for a sensitive or complex issue.

Contact Center 48

Contact Center Chatbots Employee engagement Self service 48

CSM Magazine

MARCH 7, 2016

2016 was the first year that Facebook was surveyed, and it struggled to match the speed of Twitter, with companies taking an average of 8 hours 37 minutes to respond. One entertainment retailer failed to fully answer a single question, yet another in the same sector asked the same 10 questions successfully, scoring 100%.

Customer Service 40

Customer Service Multichannel Customer Experience Entertainment 40

COPC

MAY 16, 2018

This information can be found in a variety of ways, including benchmarking competitors, consumer research, customer surveys and focus groups. For instance, would customers rather be placed on hold for a live person, be placed in a call-back queue, or be transferred to an IVR system to self-service? Customer feedback.

Customer Experience 42

Customer Experience Customer centricity Surveys Journey mapping 42

TechSee

NOVEMBER 26, 2019

The Taylors were delighted with their smart security system and decided to expand their connected home to include smart entertainment and HVAC systems. According to data from a new smart home experience survey , the Taylors are not alone in needing more effective support. Consumers’ growing demand for visual self-service.

Surveys 104

Surveys Self service Contact Center Entertainment 104

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Agent decision support.

Customer Service 122

Customer Service Technology Contact Center Chatbots 122

TechSee

MAY 7, 2019

He called customer services, who repeated the same instructions he’d just read in the manual – and he still couldn’t make heads or tails of them. 2019 Survey: NFF Returns. The survey demonstrates that 41 percent of us have returned a non-defective item in the past 12 months. Back to the store. percent), small gadgets (20.3

Surveys 107

Surveys Customer Service Self service Entertainment 107

Callminer

AUGUST 1, 2017

Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. Provide self-service options to your callers, but don’t force these options upon them.

Contact Center 334

Contact Center Call Center Average Handle Time Metrics 334

aircall

FEBRUARY 24, 2017

Customer involvement refers to a customer voluntarily and readily interacting with your business’ promotions, content, beta versions, giveaways, surveys , etc. As is the case with customer self-service , often a customer will appreciate their engagement being rewarded by a simplified experience. Engagement begins at home.

Customer Experience 90

Customer Experience Customer emotions Call Center Self service 90

CustomerSuccessBox

FEBRUARY 28, 2022

It targets SMBs and self-service businesses. Cloud-based software that offers online surveys to collect data, gives a backend data analysis tool and also has solutions for consumer marketing and brand management. When they go enterprise, they free up self and annual billing services. Best Practices. With low CAC.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

JivoChat

JULY 27, 2021

Include a good mix of sales promotions and useful or entertaining content. Ask for their feedback in surveys, give them incentives for reviews, then show how you responded to the review. Enable customer self-service. One popular way to stay in touch is to send email newsletters with useful information.

Chatbots 52

Chatbots Customer Experience Gamification Feedback 52

C Space

MAY 22, 2020

The airline will also be temporarily shutting down self-service kiosks and in select locations while introducing “touch-less kiosks,” and employees will have their temperature taken before their workdays. The airline will work with Clorox to “enhance” its cleaning program and to “redefine” disinfection procedures.

Airlines 52

Airlines B2B B2C Self service 52