17 Surprising Stats About Call Centers
JANUARY 29, 2019
With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience. So, there is a limit to self-service, which will always lead the customer back to the loving arms of the call center. VPs & Directors of Customer Service.