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DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report

DMG Consulting

DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report. What: Releases 2017 Intelligent Virtual Agent Product and Market Report. The 2017 Intelligent Virtual Agent Product and Market Report is the only in-depth analysis of these emerging solutions. When: Today, 19 July 2017.

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Generative AI for the Service World

DMG Consulting

In addition, some enterprises are beginning to create proprietary LLMs, enabling them to have complete control of the data leveraged by generative AI technologies used in their organizations. and customer service organizations.

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The Transformational Value of Interaction Analytics

DMG Consulting

This analytics application helped enterprise and contact center executives navigate uncharted territory by giving them information and insights to keep them apprised of the state of their customers and employees. INTERACTION ANALYTICS (IA) has proven its worth and benefits in the best and worst of times.

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DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report

DMG Consulting

The digital transformation taking place throughout enterprises is creating a greater need and broader opportunities for robotic process automation (RPA) and desktop analytics. This Report explores all aspects of these related but distinct IT sectors.

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How to Prepare Your Contact Center for Widespread Adoption of AI and Automation

Balto

At our current pace, we will see fully natural language virtual agents, just as or more capable than human agents, in as little as five years. Past attempts at introducing fully virtual agents inevitably failed for a number of reasons, chiefly because they didn’t sound like a human. So what’s next?

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Interaction Analytics: What’s Driving Adoption

DMG Consulting

This analytics application helped enterprise and contact center executives navigate uncharted territory by giving them information and insights to keep them apprised of the state of their customers and employees. INTERACTION ANALYTICS (IA) has proven its worth and benefits in the best and worst of times.

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2020 Contact Center Retrospective

DMG Consulting

However, the key to success remains being able to connect with a live agent, when necessary. . Automation solutions – Intelligent virtual agents (IVAs), virtual assistants (VAs), robotic process automation (RPA) and workflow have emerged as essential enablers for enterprises.