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Make Your Customer Smarter: Create an Educational Experience

ShepHyken

The other will share the same information, but at the same time will educate you why one is better – or not – than another. It’s because they educated you and made you smart! . Creating an educational experience is a powerful customer experience strategy. They will explain the “why” behind the specs on the card.

Education 325
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Ransomware: The Story of Extortion in Education

ConvergeOne

As a result, the K-12 and higher education ecosystems experience the highest level of ransomware attacks.  With the sector supporting distance learning, the pervasiveness of Wi-Fi networks, and IT modernization to meet student needs, these initiatives create new attack vectors for intruders. 

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You’re automated for success with Cisco’s Continuing Education program

Cisco - Contact Center

The tedious task of logging Continuing Education (CE) credits can be a frustrating speed bump in the certification journey. The Learning and Certifications team gets that and has added automation to… Read more on Cisco Blogs

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Hybrid Work in Higher Education: What’s Next? 

Cisco - Contact Center

At this year’s EDUCAUSE, I sat down with Webster University and Collin College for a discussion hosted by The Chronicle of Higher Education. In our conversation we explored the possibilities offered b… Read more on Cisco Blogs

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6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

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Exploring Digital Transformation and AI in Higher Education: A Discussion with Cisco Education Experts

Cisco - Contact Center

If the rapid growth of artificial intelligence (AI), the increasing need for state-of-the-art student, faculty and staff experiences, security, and the pending enrollment cliff in the US have you… Read more on Cisco Blogs

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Incorporating Live Chat into Educational Programmes for Students with Dyslexia could Revolutionize the Face of Inclusive Education

Comm100

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority for educational institutions. But despite its prevalence, not enough has been done within education to facilitate successful academic careers. How Does Dyslexia Impact Education?

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A New Segmentation Model for Customer Onboarding

In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

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Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting. In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs.

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3 Reasons to Prioritize On-Demand Customer Training

On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.

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Speech Analytics 101: Hours of Research in 30 Minutes

Speaker: Roger Lee, Director Customer Success, Gridspace

In this 30 minute education series webinar we’ll help you get a better understanding of: What you need to know as you research your options, including critical questions to ask to avoid speech analytics failure. We’re ready to help you evaluate the right speech analytics solution for YOUR organization.

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2020 Database Strategies and Contact Acquisition Survey Report

Database benchmarks for education and resource prioritization. Insights detailed within this report include: Tools marketers are using to gain deeper intelligence on current and prospective customers for better targeting and messaging. New tactics to acquire data to reach marketing goals.

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Contact Center Virtual Summit: July 7 - 27, 2019

Save hundreds of dollars with no flight or hotel room to book, avoid losing precious time away from work and family, and access many more educational opportunities and tools! Attend right from your computer, phone or tablet. This is not your ordinary contact center conference.

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Just launched! 2020 Customer Education Benchmarks and Trends Report

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

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Transforming Customer Care with AI

Speaker: Laura Bassett, Senior Director Product Marketing, NICE inContact

Join our live education session, backed by new independent studies to learn more about: AI: The basics. We are well on our way and may even hit 90% by next year. With the increase in artificial intelligence tools we see in the marketplace, it’s important to understand how AI is transforming our contact centers.