Sat.Feb 16, 2013 - Fri.Feb 22, 2013

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How pre-answered caller authentication helps prevent telephone bank fraud

TRUSTID

Prevention vs. clean up. It’s a security question all financial institutions should ask themselves. When it comes to providing a trusted customer environment, banks are typically better at resolving problems stemming from non-predictive authentication and fraud than preventing them. That’s because they continue to allow criminals to get their foot in the door.

Banking 48
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#Emergency: What is social media’s future role in emergency communications?

Customer Interactions

'It has been over 70 years since the first emergency telephone line was launched in London and 999 is the number we all learn to call from a young age to reach Police, Fire and Ambulance. But in a world where a telephone call is just one of many different ways we communicate with each other could things be about to change? Many local forces are already using social media (Twitter and Facebook in particular) in some rather creative ways, such as West Midlands Police that recently hosted a 24-hour