Sat.Oct 08, 2011 - Fri.Oct 14, 2011

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Are your Parents are to Blame for Low Employee Engagement?

Beyond Morale

For the longest time the Cleaver’s, in the popular 1950’s television show “Leave it to Beaver” was represented as the ideal American family. June and Ward (Cleaver) were conscience parents that viewed their responsibility for instilling values to their boys (Wally and Beaver) as an duty to the world. They did’t use force or intimidate to teach the boys lessons but used verbal communication and leading by example as the methods.

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The Customer Experience That Shouldn’t Have Been

Bryant Richardson

It was the best of experiences. It was the worst of experiences. Okay, that’s a little dramatic. It was actually a good customer experience with AT&T that followed a poor experience. I know, you don’t see “good customer experience” in the same sentence with “AT&T” too often, but it was. It’s just a shame it […].

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Technologies for revolutionizing law enforcement coming to IACP

Customer Interactions

'The IACP (International Association of Chiefs of Police) will be holding its 118th Annual Conference and Exposition later this month. Thousands of public safety executives will converge in Chicago for the event, where they’ll have an opportunity to peruse the latest technologies for revolutionizing law enforcement, including NICE Situator and NICE Inform.

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Maximizing Analog CCTV Assets

Customer Interactions

'While IP camera technology has certainly leapt forward in terms of capabilities, we’re still a long way off from the analog to IP mass migration predicted by some industry pundits five or six years ago. In this blog published in SMT Online, Jamie Wilson, EMEA Security marketing manager for NICE Systems, discusses why some organizations are reluctant to throw out the proverbial’ baby with the bath water,’ and what they’re doing to extend the value of their existing analog

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper