3 Ways to Increase Agent Job Satisfaction in the Call Center
Callminer
DECEMBER 28, 2014
Attracting & retaining the right kind of talent in the call center can be a tricky business. Here are 3 steps to increase agent job satisfaction.
Sat.Dec 27, 2014 - Fri.Jan 02, 2015
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‘Sweeping the steps of Customer Experience in 2014? – out with the old and in with the new for 2015
ijgolding
DECEMBER 30, 2014
'As we approach the last 24 hours before the end of 2014, I feel it is time to reflect on the last twelve months in the world of Customer Experience. Twelve months is not a particularly long time in the context of a lifetime of experiences, yet it is remarkable what progress can be made in 365 days. If you can remember what you were doing on the 30th December 2013 you will know what I mean!
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2014 Holiday Shopping Trends:The Results Are In
ForeSee
DECEMBER 29, 2014
'Today’s release of The Answers™ Experience Index (AXI): 2014 U.S. Retail Edition marks the 10th year we’ve been using ForeSee’s proven customer experience measurement methodology to report on the current state of the retail customer experience during the holiday shopping season. This year’s report takes a broader view of the marketplace, measuring the customer experience with the largest retailers in the United States as recognized by Internet Retailer’s Top 500 web and mobile commerce sites an
14 Worthy Customer Experience Reads for 2014
CX Journey
DECEMBER 30, 2014
'Image courtesy of ilya vinogradov How much progress did you make with regards to improving the employee experience and the customer experience this year? Did you stick with all of your CX resolutions for 2014? Did you add any new ones mid-year? As we wrap up 2014 and say "Cheers" to another year, I thought it would be fun to take a look back on the year.
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Empathy Leads – Customer Experience Follows
Horizon CX
DECEMBER 29, 2014
For my final blog of 2014 I’ve decided to address, empathy, a. fundamental essence of Customer Experience, by reflecting on the year behind me. with no regrets and foreseeing the year in front of me with great optimism. It’s rewarding every now and then to take. stock of one’s entire career and how it has evolved. I spent four years in the US Air Force, returned to work in the science arena, earned a degree in Chemistry and enjoyed. several years as an analytical chemist, entering marketing and
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Empathy Leads - Customer Experience Follows
Horizon CX
DECEMBER 29, 2014
'For my final blog of 2014 I’ve decided to address, empathy, a fundamental essence of Customer Experience, by reflecting on the year behind me with no regrets and foreseeing the year in front of me with great optimism. It’s rewarding every now and then to take stock of one’s entire career and how it has evolved. I spent four years in the US Air Force, returned to work in the science arena, earned a degree in Chemistry and enjoyed several years as an analytical chemist, entering marketing and wor
The CX Chronicle (TM): Empathy Leads - Customer Experience Follows
Horizon CX
DECEMBER 29, 2014
'The CX Chronicle (TM): Empathy Leads - Customer Experience Follows : For my final blog of 2014 I’ve decided to address, empathy, a fundamental essence of Customer Experience, by reflecting on the year behind.
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