Want to improve customer service? Look at your processes

Customer service involves many variables. In this video, we’re going to look at customer service as a process. We’ll see where quality standards fit, and why improving processes is where you’ll make substantial progress.

Your quality standards set the mark. But it’s the underlying processes where the real improvement opportunities are. Learn more in this video from my LinkedIn Learning course Quality Standards in Customer Service.

The customer service process from Quality Standards in Customer Service by Brad Cleveland