Win the Customer

JANUARY 20, 2014

'Clarity of expectation, perhaps the most basic of employee needs in the workplace, is critical to customer service performance. Do your customer service agents really know what is expected of them? Or better yet, do they know what a successful result of their work looks like? Approximately half of American workers are unclear about what […].

Customer Service 134

Customer Service 134

Amity

JANUARY 22, 2014

Dave Strang from Achievers replies to a audience question at the Customer Success Meetup event on January 22, 2014. Have you set your Customer Success New Year’s Resolutions yet? If not, you can find inspiration from members of the Customer Success Meetup group. Last night, the third meetup event was held at the headquarters of Achievers. The event consisted of a panel discussion.

Chief Customer Officer 48

Chief Customer Officer Sales Customer Care Surveys 48

Customer Interactions

JANUARY 23, 2014

'Big Data is a big business. Companies everywhere are tapping into Big Data to transform themselves. Still, for all its notoriety, Big Data is hard to pin down. Ask 10 different experts what Big Data is and you’ll get 10 different answers. Many Physical Security firms have latched onto the Big Data buzzword. But what does Big Data really mean in the context of Physical Security today, and how will it transform Physical Security tomorrow?

Big data 32

Big data Analytics Management Marketing 32

Win the Customer

JANUARY 20, 2014

'The emotional bond of customer loyalty may not appear on your business''s bottom line, but is critical to the survival of your organization.

Customer Experience 135

Customer Experience 135

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Win the Customer

JANUARY 21, 2014

'Empathy is the most important skill you can have in customer service. It''s not always asked for, but is always welcome and keeps customers coming back.

Customer Service 122

Customer Service 122