The Power of Contact Metadata
Callminer
JANUARY 8, 2014
Contact metadata is an important and often overlooked factor for successful speech analytics deployments. Read more on CallMiner's blog!
Sat.Jan 04, 2014 - Fri.Jan 10, 2014
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Take Care of Your Employees and They’ll Take Care of Customers
Win the Customer
JANUARY 9, 2014
'Forget the statistics, take good care of your employees and they''ll take good care of your customers. Employee happiness is the key to customer success.
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4 New Year’s Resolutions every Customer Success Manager should make
Amity
JANUARY 6, 2014
It’s the sixth day of 2014, and the start of a brand new year signals New Year’s resolution time! Typically, resolutions are personal in nature, a goal to lose weight, eat healthier or exercise more. Most practitioners will often make professional New Year’s resolutions and use them as a guide and a reminder of how to do things better or different from last year.
7 Secrets to Double Online Survey Response Rates
GetFeedback
JANUARY 6, 2014
Use these seven tips to improve your engagement, brand perception, and response rates.
Reimagine Your Communications With A Unified Platform
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Our Customers are in Control: 5 Factors for Success
Brad Cleveland Blog
JANUARY 8, 2014
Until recently, the most significant developments in customer service have been those envisioned and implemented by organizations—e.g., 800 numbers, routing systems, web-based services, multimedia capabilities, and real-time analytics, to name just a few.
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Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
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The Language of Customer Service
Win the Customer
JANUARY 5, 2014
'The way you express yourself in your customer service interactions will determine whether your message will be received in a positive or negative way.
What Really Creates Customer Loyalty? [INFOGRAPHIC]
Win the Customer
JANUARY 10, 2014
'Most companies that set out to deliver better customer service today fall short of creating a customer experience that creates customer loyalty.
When you Lose Your Customer Service Focus
Win the Customer
JANUARY 4, 2014
'Most businesses fail to understand is that when you lose customer service focus it''s actually more costly to your business than great customer service.
5 Killer Strategies to Boost Your Customer Conversion Rate Online
Win the Customer
JANUARY 8, 2014
'In order to increase your customer conversion rates, you need to optimize every channel and medium through which you interact with customers.
The Verint Experience Index: Retail
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
The New Rules of Customer Engagement: Data-Driven & Yet Human-Centric
Win the Customer
JANUARY 6, 2014
'We are living in an era of constant customer engagement. And customer engagement is more complex today with higher expectations from informed customers.
Making the Sale: 3 Cold Calling Tips
Win the Customer
JANUARY 10, 2014
'Cold calls without thinking is difficult, but tailoring the call experience can lead to better customer service and improved customer contact success.
Business Etiquette 101: Should You Send a Gift to a Customer?
Win the Customer
JANUARY 6, 2014
'When done correctly, giving a gift to a customer can strengthen relationships with business associates, customers, and employees.
Our Customers are in Control: 5 Factors for Success
Brad Cleveland Blog
JANUARY 8, 2014
Until recently, the most significant developments in customer service have been those envisioned and implemented by organizations—e.g., 800 numbers, routing systems, web-based services, multimedia capabilities, and real-time analytics, to name just a few.
Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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