Sat.May 12, 2012 - Fri.May 18, 2012

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Hold those employees accountable, not me

Beyond Morale

Why is it employees want consequences placed on others that they wouldn’t place on themselves? It is very typical that people ask me what my opinion is about certain real-life and hypothetical situations in order to extract my opinion. The other day I was conducting a business briefing and was asked how I would respond to a real situation that my questioner Mark experienced.

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Reflections on Interactions 2012

Customer Interactions

'I’m just back from Interactions 2012 in Nashville where over 1,500 NICE customers, and NICE business and technology partners shared information and best practices, and learned about new solutions for their organizations. The transition of the security industry from reactive to predictive was a major theme throughout the security breakout sessions.