Beyond Morale

SEPTEMBER 30, 2013

Courtesy of www.AnnieLennox.com. You can travel the world and the seven seas, everybody’s looking for customer-centric cultures. Some customers want to use you. None of them want to get used by you. Some of them want to abuse you. None of them want to be abused. Thanks to Annie Lennox, of the Eurythmics, for getting me to think about customer-centric cultures in a way that we all can relate to.

Customer centricity 63

Customer centricity Employee engagement CCNG Construction 63

Horizon CX

SEPTEMBER 30, 2013

'Being a Customer Experience (CX) professional and having studied and practiced the art and the science of this wonderful CX discipline for over nine years now, (all within one organization) I pause to reflect on what the net result is of all the hard and dedicated work that we CX professionals have accomplished thus far and what we are yet to accomplish.

Customer Experience 55

Customer Experience Banking B2B Consulting 55

Customer Interactions

OCTOBER 3, 2013

'During my recent pilgrimage to ASIS, I walked the floor in search of something that would capture my imagination – something refreshing and new. I walked past an inconceivable number of cameras, electro-mechanical door hardware, racks upon racks of IT servers, storage and networking hardware, and amazing X-ray scanners that can detect unusual cargo, including chemicals and radioactive material.

Enterprise 30

Enterprise Banking Management Technology 30

Brad Cleveland Blog

OCTOBER 1, 2013

Click through these photos of aircraft paint jobs (courtesy of CNN Tavel) and try not to smile! My favorites: Kulula (This Way Up) and ANA’s panda theme. Yes, packaging matters!

Personalization 20

Personalization Customer Experience 20

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Brad Cleveland Blog

OCTOBER 1, 2013

Click through these photos of aircraft paint jobs (courtesy of CNN Tavel) and try not to smile! My favorites: Kulula (This Way Up) and ANA’s panda theme. Yes, packaging matters!

Personalization 20

Personalization Customer Experience 20

Brad Cleveland Blog

SEPTEMBER 29, 2013

How do you keep up? According to a recent IDC report, the digital universe will grow by a factor of 300 from 2005 to 2020, from 130 exabytes to 40,000 exabytes (John Gantz and David Reinsel, in “The Digital Universe in 2020,” IDC, December 2012.) The Edge of Service, Issue 4 (September 2013) is out.

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