Keep the Focus on the Customer During the Holidays

The final two months of the year can represent up to 40% of overall sales for the year for some companies, making the holiday season a critical time of the year especially for consumer-focused organizations.

Getting the biggest impact during this unique time of the year requires that all customer-impacting teams in an organization are working at their very best.

It’s important that during this rush, you can keep your current customer base happy and attract new sales. There are a number of factors that can influence their happiness, including loyalty promotions, adequate inventory, personalized sales and support, frictionless returns and the option of omnichannel shopping.

-Richard Protheroe, Veeqo

The team at Talkdesk recently published their tips to getting customer service teams ready for the holiday. Their list includes a number of great checklist items that customer service teams should make sure are part of their holiday coverage plan to keep customers happy and make sure they keep coming back during the rest of the year.

5 Ways to Keep Your Customers Happy this Holiday Season

1. Reward customers who have been loyal during the rest of the year.
2. Find new ways to personalize customer service delivery.
3. Eliminate barriers to returns and product switching during the holiday rush.
4. Support customers across all contact channels.
5. Use previous years’ analytics to better plan for product inventory for shoppers.

This holiday season, make sure your loyal and first-time shoppers are happy with what you’re offering by planning ahead and making sure that you have all service angles covered. If you do this, your customers – and your service team members – will thank you for it.

For a full breakdown of critical items that customer service teams should plan for their holiday customer service plan, checkout their full post on the Talkdesk blog.