Chad Schaeffer

JUNE 17, 2013

What’s fun and exciting this week? My last post on “How Kroger Ruined, Then Saved My Daughter’s Birthday” was the third most popular post of all time here on No Fluff Social Media. Thanks to everyone who took the time to read it. I often write about how big companies can improve their customer care in social media and I got to thinking perhaps some of you would be interested to know how to complain or ask a question of those brands on Facebook or Twitter.

Airlines 54

Airlines Customer Care Interactive Voice Response Accountability 54

Horizon CX

JUNE 17, 2013

'I like pizza. I think I’m among a majority of people who do. And, pizza I would say is as much a commodity as coffee—although people certainly have their preferences and favorites for sure. While I’m not here to debate the nutritional merits of pizza, I will admit that I have this craving I must satisfy every couple of weeks. Therefore, pizza has been a regular element of my diet.

B2B 53

B2B Customer Experience Personalization 53

Customer Interactions

JUNE 20, 2013

'Your Video Management System (VMS) is likely the most demanding application running on your network. Chances are no other application takes up more bandwidth. And if you’re recording video 24/7 (like most organizations do) your VMS is eating up even more bandwidth with high bit rate video. Here are three tips for taming the VMS beast. Recorder throttling – By capping the overall bandwidth consumption for each recorder, you can control the effect of each one (and the associated camer

Management 34

Management 34

Brad Cleveland Blog

JUNE 21, 2013

Technology 20

Technology Call Center Contact Center Management 20

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Brad Cleveland Blog

JUNE 21, 2013

Technology 20

Technology Call Center Contact Center Management 20