Callminer
JULY 20, 2014
Researching customer personas can ensure the customer experience caters to an individual’s wants and needs. Here are 3 key questions to ask to identify your customer’s persona.
CX Journey
JULY 22, 2014
'Image courtesy of Tom with his Nikon Should companies offer guarantees for their products and services? Or is the better question, why don''t they? I saw a commercial the other day where the company offered a money-back guarantee for its product. That got me thinking, as these things often do, about guarantees. If we truly care about our customers, the customer experience, and keeping customers happy and returning, are guarantees a good idea?
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GetFeedback
JULY 23, 2014
We're excited to expand upon our existing partnership with Salesforce. GetFeedback for Desk.com will help fast-growing companies manage customer feedback.
Brad Cleveland Blog
JULY 23, 2014
One of the tenants of running an effective contact center is that you forecast and manage the totality of the center’s workload. Even in organizations that do a good job of handling primary contact channels, we too often find subsets of work that are unexpected, ill-defined, or not reflected in plans and schedules.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Interactions
JULY 24, 2014
'Over the past decade, the reliability and functionality of video analytics have advanced to a point where, for many security operations, it is no longer a question of “should we use video analytics?” But rather, “How should we implement video analytics within our technical architecture?” There are two main options for implementing video analytics software and, depending on the environment, either can be effective.
Brad Cleveland Blog
JULY 23, 2014
One of the tenants of running an effective contact center is that you forecast and manage the totality of the center’s workload. Even in organizations that do a good job of handling primary contact channels, we too often find subsets of work that are unexpected, ill-defined, or not reflected in plans and schedules.
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