The Importance of Analyzing Customer Conversations with Speech Analytics [Resource Guide]
Callminer
JULY 1, 2014
Read about the importance of analyzing customer conversations with speech analytics in this Resource Guide from CallMiner. Learn more.
Sat.Jun 28, 2014 - Fri.Jul 04, 2014
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Lead Magnets: Giving Customers What They Want, to Get What You Need Every Time
Win the Customer
JUNE 30, 2014
'Lead magnets create the ultimate positive customer experience as it delivers customers the right information at the right time your customers need it.
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5 Signs You May Not Be As Customer-Centric As You Think You Are
PeopleMetrics
JUNE 30, 2014
'You know the familiar saying: “ Culture eats strategy for lunch ”? Well, I would wager that there is just one word in those five that would be commonly defined by all of us. Yup, you guessed it. Lunch. That’s because culture, like strategy, is intangible, soft and elusive. About as concrete as steam. And yet, so many businesses claim that they have or aspire to have a customer centric culture - to become more customer-centric, to put the customer first, to be customer-inspired
Award-Winning Answers
ForeSee
JULY 1, 2014
'As we hit the mid-year mark I want to take this opportunity to quickly celebrate some big wins we’ve logged as a company during the first half of 2014. We. The post Award-Winning Answers appeared first on ForeSee.
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The Edge of Service®, Issue 9: How "Waiting in Line" Is Changing
Brad Cleveland Blog
JULY 2, 2014
The Edge of Service® Newsletter, Issue 9: How “Waiting in Line” Is Changing If you care about delivering effective service—whether you head a multinational, direct a division, or are simply intent on meeting commitments as an individual—there are three things to know about queues: They will always be with us.
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Moving from Customer Service to Customer Care in the Age of Customer Experience
Win the Customer
JULY 2, 2014
'When you show customer care, you’re proactive, you listen and understand customers, then deliver on needs before they even ask for it.
The Edge of Service™, Issue 9: How "Waiting in Line" Is Changing
Brad Cleveland Blog
JULY 2, 2014
The Edge of Service™ Newsletter, Issue 9: How “Waiting in Line” Is Changing If you care about delivering effective service—whether you head a multinational, direct a division, or are simply intent on meeting commitments as an individual—there are three things to know about queues: They will always be with us.
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