Callminer

JUNE 22, 2014

Think you know a lot about speech analytics?

Analytics 182

Analytics 182

Amity

JUNE 26, 2014

There was so much interesting and meaty content in last night’s Customer Success Meetup, we could barely keep up with capturing it all. After the regular community announcements (see the end of the blog post) and panel introductions the discussion was well underway. And to be honest we served up the first couple of scripted questions, but the audience engagement and natural flow of the conversation just took over.

Journey mapping 48

Journey mapping SaaS Scripts Sales 48

customer sure

JUNE 25, 2014

E-commerce is a great business model. Low overheads, scale up fast, punch above your weight, and a whole wide world of potential customers. But it comes with a challenge when figuring out how to increase sales effectively, as there’s a big disadvantage compared to traditional business: You never get to meet your customers. Derek Bacharach, owner at the store www.SimplySuperHeroes.com describes how this affects him: “One of the drawbacks to having an e-commerce store is not being able

Sales 48

Sales Feedback Personalization Best practices 48

Customer Interactions

JUNE 26, 2014

'The continent of Europe is made up of 45 different countries. In the EU alone there are 23 official languages spoken. One would imagine that on a continent so diverse it would be difficult to find common ground. But despite the cultural and language differences, the countries of the old continent do share similar challenges. Many of the European city centers are dotted with historical sites which impede new road construction.

Transportation 29

Transportation Construction Analytics Surveys 29

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Brad Cleveland Blog

JUNE 25, 2014

Contact Center 20

Contact Center Call Center Customer Service 20