Sat.Jun 14, 2014 - Fri.Jun 20, 2014

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You Can’t Buy Customer Loyalty, You Need to Build It Each and Every Day

Win the Customer

'Value is hard to come by these days. If you can crack customer experience code and get service right, you’re “in” with your customers - loyalty for life.

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GetFeedback Summer ’14: Team Administration

GetFeedback

GetFeedback introduces team administration and collaboration for all of your customer survey projects. Check out our Summer '14 Product Feature Tour.

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The Problem with Predictive Analytics for Customer Success

Amity

I recently read yet another very informative blog post from Corey Eridon over at Hubspot , entitled The Problem with Predictive Analytics. Along with an explanation of predictive analytics and its increasing use in marketing, her analysis got me thinking about the use of predictive analytics in customer success. If marketing is using predictive analytics wrong, then chances are the nascent industry of CS is likely doing it too – or rather placing too much emphasis on them.

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The Intersection of Public/Private Partnership, Vision and Technology

Customer Interactions

'The Houston Ship Channel, located in Houston, Texas, is part of the Port of Houston—one of the United States'' busiest seaports. When it comes to securing the Ship Channel, the stakes are high. The Houston Ship Channel is a vital national asset. The region includes 40 percent of U.S. chemical refining capacity and 14 percent of U.S. crude refining capacity.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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For the First Time Ever, the Customer Is in Control

Brad Cleveland Blog

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Amity combines Workflow, Automation and Customer Insights to Create the First Closed-loop Customer Success Platform

Amity

The benefit of building a customer success platform is that your own customer success team can use it – and we do. And what we’ve discovered, and confirmed with our customers, is that taking action makes a difference in customer success. Customer insights alone don’t address the key question – Now What? But delivering the right service to the right customer at the right time does.