Win the Customer
MARCH 19, 2014
'Without consistency in your service execution, one-off customer experiences can cause confusion and foster disappointment in your customers. Creating the framework for consistent excellence in service is key to long term customer delight.
PeopleMetrics
MARCH 21, 2014
'Last week we wrote about a bank that has exceptional customer service in our post “ How to Amaze Banking Customers: A Simple Story ” This week we are going to focus on a story that happened right in @PeopleMetrics Twitter feed. I had read an interesting article on Barclays Kenya ''s refocused customer experience efforts. So naturally, I pulled up Twitter and fired off a tweet at the bank, curious to know what their customer experience efforts were behind the scenes.
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Customer Interactions
MARCH 20, 2014
'The FAA defines runway incursions as “any occurrence in the airport runway environment involving an aircraft, vehicle, person or object on the ground that creates a collision hazard or results in a loss of required separation with an aircraft taking off, intending to take off, landing, or intending to land.” Working with NICE Systems and UNICOM Government, security officials at Miami International Airport (MIA), one of the busiest airports in the U.S., have come up with an innovativ
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Win the Customer
MARCH 17, 2014
'Information is accessible at the click of a button, and customers are loath to be placed on hold. Studies have emerged that now endorse the significance of real-time data as it affects the customer service experience.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Win the Customer
MARCH 18, 2014
'Aggressive advertisements created a digital era where users were skeptical to the point that they rejected anything that felt like an advertisement. Even companies that attempt to run honest online marketing campaigns feel the cynicism.
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