PeopleMetrics

JANUARY 29, 2014

'At every level of sports, there are coaches. And at every level of coaching, there is disagreement about how to measure a coach’s performance. Even with significant advances in how teams evaluate performance, it can be difficult to quantify “coaching” as a variable. Is it a coincidence that some of the most respected coaches of all time ( Phil Jackson , Bill Belichick ) have coached some of the greatest athletes of all time (Michael Jordan, Tom Brady)?

Coaching 96

Coaching Best practices Surveys Feedback 96

GetFeedback

JANUARY 28, 2014

This week we added something fun that many users have been requesting: the ability to personalize online surveys with custom variables.

Surveys 60

Surveys Personalization 60

Amity

JANUARY 30, 2014

Is 2014 the year of Customer Success? Instead of asking the magic 8-Ball oracle, we turned to 8 exceptional customer success professionals and asked them to share their insights on the future of the industry. It is abundantly clear that the future is very bright for customer success! 1. Generating a Deep Understanding of Business Drivers. As we move into 2014, companies will be more focused than ever on the customer centric organization.

Chief Customer Officer 48

Chief Customer Officer SaaS B2B Metrics 48

ForeSee

JANUARY 29, 2014

'The ForeSee Experience Index (FXI): 2013 U.K. Retail Mobile Edition Now Available Download the Report As the uptake of mobile e-commerce increases in the U.K. and across the world, it’s. The post U.K. Retailers and the Mobile Customer Experience Challenge appeared first on ForeSee.

Customer Experience 40

Customer Experience 40

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Customer Interactions

JANUARY 30, 2014

'Security technology is moving into the spotlight in 2014, and this goes well beyond its capabilities in the control room. Here are my predictions for nine key physical security trends this year. PSIM – the next wave of adoption Airports, utilities, mass transit, seaports and cities have all been early adopters of PSIM. In 2014 I believe we’ll begin to witness the next wave of PSIM adoption, especially within higher education and banking organizations.

Big data 33

Big data Education Analytics Government 33

ForeSee

JANUARY 28, 2014

'With cultural differences come differences in needs, wants and expectations, and it’s up to organizations that cater to large international groups to ensure they are providing the right experience to. The post Tailoring the Customer Experience to Spanish Speakers in the U.S. appeared first on ForeSee.

Customer Experience 40

Customer Experience Analytics 40

ForeSee

JANUARY 28, 2014

'by David Karandish, CEO of Answers I’ve spent the past month working with the ForeSee and Answers executive teams on how best to enable ForeSee to meet the ever increasing. The post Announcing Answers Cloud Services: A Powerful Platform for our Clients appeared first on ForeSee.

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Brad Cleveland Blog

JANUARY 26, 2014

Contact Center 20

Contact Center Call Center 20