Callminer

JANUARY 14, 2014

New Forrester research predicts investment in analytics for 2014 & 2015; IBM Watson announcement confirms that IT purchasing is on the rise.

Analytics 182

Analytics 182

Win the Customer

JANUARY 17, 2014

'The easiest way to make sure that you deliver exceptional customer service is to know exactly what your customers want.

Customer Service 145

Customer Service Call Center Customer Experience 145

TASKE Technology

JANUARY 16, 2014

Happy New Year. At this time of year, we often make personal resolutions intended to improve our sense of well-being. Your contact center likely has targets that help you determine whether you’re meeting or exceeding standards for service, which directly affect the well-being of your organization. This is a good time of year to review those targets and make sure they’re in line with expectations.

Service level 40

Service level Abandon Call Transportation Call Center 40

Customer Interactions

JANUARY 16, 2014

'We make decisions in split seconds all the time. But few are as critical as those made during 9-1-1 calls. Ensuring that those decisions lead to an optimal outcome can be the difference between life and death. Due to the critical nature of 9-1-1 emergency communications, maintaining effective responses is something we all need and want. It is the reason that most, if not all PSAPs, have some form of quality assurance (QA) procedure.

Telecommunications 33

Telecommunications Coaching Metrics Technology 33

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Brad Cleveland Blog

JANUARY 15, 2014

Customer Experience 20

Customer Experience Call Center Contact Center Management 20

TASKE Technology

JANUARY 16, 2014

Happy New Year. At this time of year, we often make personal resolutions intended to improve our sense of well-being. Your contact center likely has targets that help you determine whether you’re meeting or exceeding standards for service, which directly affect the well-being of your organization. This is a good time of year to review those targets and make sure they’re in line with expectations.

Service level 40

Service level Abandon Call Transportation Call Center 40

Win the Customer

JANUARY 13, 2014

'Providing a great customer experience for our customers makes them proud to be associated with us and is part of our legacy of customer service.

Customer Experience 119

Customer Experience Customer Service 119

Win the Customer

JANUARY 17, 2014

'Staying motivated in customer service is 99% of the battle to deliver better customer experiences each day.

Customer Service 124

Customer Service Customer Experience 124

Win the Customer

JANUARY 14, 2014

'Starting a business can be fun and exciting on the surface, but it requires great discipline and planning be done right.

Management 100

Management 100

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Brad Cleveland Blog

JANUARY 15, 2014

Customer Experience 20

Customer Experience Call Center Contact Center Management 20