Amity

DECEMBER 12, 2013

Prospects invest a great deal of time researching the right solution. For some, it’s easier because they’ve got a hot tip on a must-have service – and if that’s your service then you’ve been working really hard at customer success! Throughout the evaluation process, a number of solutions (likely your competitors) are being considered, a few individuals from different departments are weighing in ( the average decision group consists of 5.4 people ) and the prospect is really kicking the tires on

Management 63

Management SaaS 63

GetFeedback

DECEMBER 12, 2013

Now any company, anywhere can instantly create and distribute visually-rich, mobile-optimized, online surveys that work perfectly on smartphones.

Surveys 60

Surveys 60

TASKE Technology

DECEMBER 10, 2013

Last time we talked about ways to keep agents engaged during the holiday season. When call volumes peak, it’s important that agents continue to excel at customer satisfaction to gain new customers and retain existing ones through excellent customer service. When looking at your agents’ ability to perform well when call volumes peak, it’s also important to monitor how busy they are on an ongoing basis.

Call Center 40

Call Center industry standards Service level Personalization 40

Brad Cleveland Blog

DECEMBER 13, 2013

Call Center 20

Call Center Contact Center Customer Service Management 20

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Brad Cleveland Blog

DECEMBER 13, 2013

Call Center 20

Call Center Contact Center Customer Service Management 20