Customer Interactions

SEPTEMBER 18, 2013

'What does it take to be a successful 9-1-1 telecommunicator? Certainly, solid listening and communication skills are key, as well as a certain ‘thick-skinnedness,’ calm under pressure, manual dexterity and multi-tasking abilities. Good old-fashioned detective skills typically aren’t part of the job description, but this year’s PSAPs’ Finest Telecommunicator of the Year was able to apply her quick thinking and sleuthing to help police nab the bad guy.

Telecommunications 29

Telecommunications Personalization 29

Brad Cleveland Blog

SEPTEMBER 18, 2013

Johann Wolfgang Von Goethe once said, “Instruction does much, but encouragement does everything.” Many studies bolster this view, showing a strong link between engaged employees and higher levels of productivity and profitability.

Employee engagement 20

Employee engagement 20

Brad Cleveland Blog

SEPTEMBER 18, 2013

Johann Wolfgang Von Goethe once said, “Instruction does much, but encouragement does everything.” Many studies bolster this view, showing a strong link between engaged employees and higher levels of productivity and profitability.

Employee engagement 20

Employee engagement 20

Brad Cleveland Blog

SEPTEMBER 20, 2013

Call Center 20

Call Center Contact Center Customer Service Management 20

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Brad Cleveland Blog

SEPTEMBER 20, 2013

Call Center 20

Call Center Contact Center Customer Service Management 20