PSAP, Meet Big Data
Customer Interactions
SEPTEMBER 12, 2013
'How a Public Safety Answering Point can Achieve Situational Awareness The Public Safety Answering Point (PSAP) of the future is starting to take shape. We know that with Next Gen 9-1-1, emergency calls will no longer be just voice. Instead, they may include some combination of voice, texts, pictures, and video. Someday, as well, it is likely that video from public and private organizations will play a more central role in the PSAP, along with real-time video from patrol vehicles and body-worn c
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