Top Customer Contact Central Contact Center Call Center Content for Week of Jul 06

Sat.Jul 06, 2013 - Fri.Jul 12, 2013

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Chip Bell

JULY 12, 2013

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Management

Text to 9-1-1 – It Really IS Coming!

Customer Interactions

JULY 11, 2013

'After years of discussion, it really is coming! Text to 9-1-1 is just around the corner, and, as with any change of this nature, there’s a lot to consider. A natural tendency is to dive deep into the technical aspects of how this new form of communication will come into the PSAP. Someone, of course, has to do that – but please don’t think that’s all you have to consider.

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Agent Group Structure

Brad Cleveland Blog

JULY 12, 2013

Call Center

Call Center Contact Center Customer Service Management

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Chip Bell

JULY 12, 2013

Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.