ClearAction

MAY 27, 2013

Customer-Centricity Goes Beyond Customer Experience Management Lynn Hunsaker. Customer experience management is necessary, yet insufficient. Traditionally, organizations have managed customer experience with a mindset of how the company is doing, in order to grow revenue. Consequently, surveys tend to ask more about the company than about the buyer, and customer programs typically emphasize excitement and urgency for new purchases and positive word-of-mouth.

Customer centricity 77

Customer centricity Customer Experience Management Morale 77

Customer Interactions

MAY 30, 2013

'Oil and gas refineries employ various security technologies like access control, perimeter detection technology and CCTV cameras. In the last several years these facilities have come under increased scrutiny with government regulations such as MTSA/TWIC and CFATS. The use of CCTV continues to grow as facilities add and upgrade cameras from older analog platforms to IP.

Government 34

Government Technology Management 34

Brad Cleveland Blog

MAY 31, 2013

Call Center 20

Call Center Contact Center Management 20

Customer Interactions

MAY 25, 2013

'As Director of Marketing-Public Safety at NICE, one of my key roles is to develop educational content that focuses on hot trends impacting the Public Safety industry. One trend I see taking shape is a migration to hosted solutions. With NG9-1-1 on the horizon and municipal budgets continuing to contract, hosted solutions are getting a serious look.

Education 30

Education Marketing Technology 30

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Brad Cleveland Blog

MAY 31, 2013

Call Center 20

Call Center Contact Center Management 20