TASKE Technology

OCTOBER 6, 2011

Over the summer, we talked about the importance of defining key metrics such that they help your contact center contribute to the success of your business. We hope that the information has helped you to set achievable metrics based on sound analysis of the factors that are critical to business objectives. Now, let’s look at one of the biggest barriers to meeting those objectives: lack of motivation among your employees to provide the service levels necessary to meet the targets.

Contact Center 40

Contact Center Metrics Service level Coaching 40

Globitel

OCTOBER 5, 2011

Globitel Launches “My Status” Service for its Customers. Globitel , the worldwide leading telecom solutions provider, has recently launched a new innovative service in the telecommunications and information technology solutions market called “My Status”, allowing users to specify their general status to all callers, some callers, or specific callers.

Telecommunications 40

Telecommunications Call Center Marketing Sales 40

Customer Interactions

OCTOBER 5, 2011

'The conference organizers for TechSec 2012 have just announced their preliminary educational program. For 2012, the conference will focus on hot topics like mobile apps, video analytics, identity management, cloud services and PSIM. NICE’s Dr. Bob Banerjee will be moderating a session on “PSIM, PSIM-light, VMS: Solving problems outside of the acronym box.

Education 29

Education Analytics Management 29

Brad Cleveland Blog

OCTOBER 1, 2011

The Measures Every Contact Center Should Have By Brad Cleveland These key categories of measures and objective are as important for Facebook and Twitter interactions as they are for traditional contact channels. Establishing the right measures and objectives is one of the most important responsibilities in leading and managing a call center successfully.

Contact Center 20

Contact Center Call Center Management 20

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Customer Interactions

OCTOBER 2, 2011

'Recently, NICE''s own Dr. Bob Banerjee sat down for a second podcast interview with Scott Goldfine, Editor-in-Chief of Security Sales & Integration, to shed light on the topic of Video Analytics. In this podcast. Banerjee discusses the pros and cons of different solutions, applications for video analytics, and more. Click here to listen to the podcast.

Analytics 29

Analytics Sales 29