The Current State of Airport Security
Customer Interactions
SEPTEMBER 10, 2011
'Has airport security improved in the decade since 9/11? In this blog published in SMT Online, Jamie Wilson, EMEA Security marketing manager for NICE Systems, weighs in.
Sat.Sep 10, 2011 - Fri.Sep 16, 2011
29 
Trends We are Watching: Call Centers are in a Growth Mode
Brad Cleveland Blog
SEPTEMBER 13, 2011
Call centers (contact centers) are growing. Here are a few samples of recent news stories: WLBZ2, Maine: [link] Times and Transcript, New Brunswick: [link] ABC News: [link].
Join 52,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
Trends We are Watching: Call Centers are in a Growth Mode
Brad Cleveland Blog
SEPTEMBER 13, 2011
Call centers (contact centers) are growing. Here are a few samples of recent news stories: WLBZ2, Maine: [link] Times and Transcript, New Brunswick: [link] ABC News: [link].
A Q&A Interview with James Lipinski, ENP, Enhanced 9-1-1 IT Manager for the Vermont Enhanced 9-1-1 Board (Part 3)
Customer Interactions
SEPTEMBER 12, 2011
'Below is the third in a series of Q&A interviews with James Lipinski, ENP, Enhanced 9-1-1 IT Manager for the Vermont Enhanced 9-1-1 Board. James was one of several NG9-1-1 experts to join our NG9-1-1 Panel Discussion at APCO recently (NG9-1-1: Past Lessons, Present State, Future Opportunities). In this three-part Q&A interview, James touches on the implications of NG9-1-1 from the standpoint of 9-1-1 Communication Center processes.
Reimagine Your Communications With A Unified Platform
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Let's personalize your content