Sat.Jul 09, 2011 - Fri.Jul 15, 2011

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The Importance of Making Mistakes

Win the Customer

An expert, is an individual who has made all of the mistakes that can be made and has learned from them. It’s a fact of life that most people fail when attempting to do something for the first time. In business, you will often find your team members not doing things correctly at first. The process of making mistakes is natural, your team will make mistakes and if you are to be an effective manager and great leader, you will let them make those mistakes.

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Globitel Establishes Sales Force in East Africa

Globitel

Globitel Establishes Sales Force in East Africa. Globitel , the leading telecom solutions provider, has recently recruited an international expert in telecom software solutions, Mr. Christopher O. Oyugi, who is located in Kenya to manage sales Eastern Africa This employment falls in line to support Globitel ’s continuous business growth and expansions in Africa.

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Leading organizations are restructuring for better service

Brad Cleveland Blog

Many organizations are restructuring so that all channels of contact with customers are under the same management umbrella. This is causing enormous internal structural change that involves IT, HR, marketing, operational areas – and virtually every other department. Whatever the final structure, all contact channels must be planned and operated cohesively – each impacts the others.

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In Case You Missed Us at NENA…

Customer Interactions

'Recently, NICE’s Dan Robinson and Diamond Chaflawee caught up with Glenn Bischoff, Editor in Chief of Urgent Communications, to share some news about two product announcements NICE was making at the national NENA conference. NICE introduced NICE Situator for public safety and also announced a fourth generation version of NICE Inform. You can read Glenn’s article here.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

article thumbnail

Leading organizations are restructuring for better service

Brad Cleveland Blog

Many organizations are restructuring so that all channels of contact with customers are under the same management umbrella. This is causing enormous internal structural change that involves IT, HR, marketing, operational areas – and virtually every other department. Whatever the final structure, all contact channels must be planned and operated cohesively – each impacts the others.