Contact Center Pipeline
DECEMBER 28, 2022
We live in a challenging, high-stress time that has become known as the new normal. Unfortunately, it has led too often to frayed tempers, rudeness, and a lack of respect. All of which collide in the contact center, resulting in caller and agent frustration and dissatisfaction. There is no excuse for such behavior, by anyone. […].
Helpware
DECEMBER 27, 2022
In this guide, we’ll look at some of the benefits of a multichannel contact center. Use this information to make informed decisions for your business.
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LiveVox
DECEMBER 28, 2022
If you’re running a call center, then you want to know how to decrease average handle time in a call center. This can be a challenge, but with the right strategies in place, it is definitely achievable. After all, a high AHT can lead to customer dissatisfaction and lost revenue. In this article, we cover […]. The post How to Decrease Average Handle Time in a Call Center appeared first on LiveVox.
kommunicate
DECEMBER 27, 2022
Last Updated on December 27, 2022 “If you are not taking care of your customer, your competitor will.” – Bob Hooey So you have wandered around enough and want a sure-shot way to make your customers happy! This is where reading some best books on customer service can be your savior! Do you know that [.]. The post 9 Of The Best Books On Customer Service That You Can’t Miss appeared first on Kommunicate Blog.
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ClearAction
DECEMBER 26, 2022
CX Index: Cracking the Code in Your Customer Experience Strategy Lynn Hunsaker. The CX Index measures customer experience among brands in 13 industries. To-date, no industry has reached the “Good” or “Excellent” category; most are in the “OK” category and a few are in the “Poor” category. 1 Accordingly, the CX Index teaches us a lot about what is ineffective in popular CX practices.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Hodusoft
DECEMBER 28, 2022
What is Call Center Management? Need, Metrics, and Best Practices. Businesses need a strong communication strategy to deliver seamless customer experiences. Call center management backed by cutting-edge call center technologies helps managers oversee their teams and be on top of things. By implementing call center management, organizations can accurately measure, monitor, and optimize their performance.
ShepHyken
DECEMBER 28, 2022
Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. So, I’ve created a list of simple ways to deliver the experience that everyone wants. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. .
Contact Center Pipeline
DECEMBER 29, 2022
The disruption never stops. Between supply chain issues, workforce shortages, natural disasters, and whatever is about to hit us next, disruption is everywhere – and it’s causing an abundance of unhappy customers. The worst part: disruption typically causes a spike in customer service needs, which magnifies customer experience (CX) issues for brands that are not […].
Beyond Philosophy
DECEMBER 29, 2022
As 2022 draws to a close, I like to reflect on the year and what I have learned. I shared them on a recent podcast and thought I would share them here with you, too. Lesson #1: You can never go back to the way things were. You can only progress into something new. We have been waiting for things to return to normal for the past couple of years. First, there was COVID and the lockdown, then came the supply chain issues (predicated by said lockdown), labor issues, a war, rising inflation rates, a
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Callminer
DECEMBER 28, 2022
Customer sentiment is a crucial metric for every business. Read this blog to learn more about customer sentiment analysis and how it can help improve customer service, guide agent behavior, and more.
ShepHyken
DECEMBER 27, 2022
The Power of Listening to Your Customers . Using Conversational Data to Enhance the Customer Experience . Shep Hyken interviews Amy Brown, founder and CEO of Authenticx , a software that listens, analyzes and activates customer voices at scale. She shares findings from Authenticx’s Customer Voices Report and how organizations can use data to drive customer experience strategies.
Contact Center Pipeline
DECEMBER 27, 2022
“Adaptability is an essential quality for successful leaders. Without it, you could remain too rigid and not allow yourself to get ahead of the curve or shift when you notice that what you are doing is no longer working.” —Monica Thakrar, Forbes “The ability to be able to adapt to adverse circumstances, to un-learn old […].
Beyond Philosophy
DECEMBER 24, 2022
The end of a year is always a nice reminder to reflect on time passed. It’s a regular milestone where you can check in on your experiences and remember the lessons gained from another trip around our sun. This year has been an interesting one. With a foot half-in, half-out of the pandemic, continuing supply chain issues, rising inflation rates all over the world, and a war in Ukraine, one might even say awful.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Callminer
DECEMBER 26, 2022
Read this blog to better understand product innovation, including new product development, and best practices for getting it right with conversation intelligence.
ShepHyken
DECEMBER 26, 2022
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. (CSAT.AI) The holiday season is rife with customer service horror stories from both customers and workers.
HelpCrunch
DECEMBER 28, 2022
A good FAQ page is a great asset for any customer-facing website. However, for eCommerce, it often becomes a critical component that can influence purchase decisions. So, let’s see how to make an eCommerce FAQ [ … ]. The post Top 9 eCommerce FAQ Page Examples and Improvement Tips appeared first on HelpCrunch blog.
AWS Machine Learning
DECEMBER 29, 2022
Last year, we announced the general availability of RStudio on Amazon SageMaker , the industry’s first fully managed RStudio Workbench integrated development environment (IDE) in the cloud. You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale.
Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.
kommunicate
DECEMBER 24, 2022
Last Updated on December 24, 2022 Chatbots have grown in popularity over the past few years, especially during the COVID-19 pandemic. They are completely transforming the way we live and are a leading force in almost all industries across the globe. The healthcare industry, in particular, has reaped the many benefits of chatbots. Chatbots in [.]. The post 7 Best Chatbots in Healthcare That Enhance the Patient Experience appeared first on Kommunicate Blog.
JivoChat
DECEMBER 28, 2022
If you are new to using TikTok and want to discover how to see who viewed your TikTok, we have good news for you. The platform interface is very intuitive and it just takes a few steps to check who is visiting your profile. Having access to how many people are interested in your TikTok content is important data, mainly if your profile is focused on promoting a brand.
Transparent BPO
DECEMBER 29, 2022
Tactics to turn underperforming contact center staff into superstars By Steve Dibari and CJ Cardwell , VPs of Operations, Transparent BPO To deliver a great client experience, you have to have great employee engagement in your contact center. Passionate and engaged employees will deliver great service while underperforming agents and managers have the potential to drag […].
AWS Machine Learning
DECEMBER 29, 2022
The last decade of the Industry 4.0 revolution has shown the value and importance of machine learning (ML) across verticals and environments, with more impact on manufacturing than possibly any other application. Organizations implementing a more automated, reliable, and cost-effective Operational Technology (OT) strategy have led the way, recognizing the benefits of ML in predicting assembly line failures to avoid costly and unplanned downtime.
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Interactions
DECEMBER 28, 2022
Dear Friends and Family, . As we come to the close of another year, I want to take a moment to express my sincere gratitude to our customers, partners, and employees. We’ve made some incredible achievements this year, and it would have not been possible without your support. It has been a remarkable year for Interactions. We continued to deliver the best customer experiences in customer care while driving value to our clients.
JivoChat
DECEMBER 28, 2022
Learning how to go live on Instagram can help you explore another alternative to become closer to your target audience, and engage with them. When you make an Instagram live, your followers have the opportunity to talk directly to you and receive an answer at the same time, That’s great when it comes to showing them that you or your brand see them and worry about what they need and think.
Jon Arnold
DECEMBER 30, 2022
With 2022 coming to a close, I just have one public writing piece for December, and it starts an exploration of a new topic for me - more to come in future writeups. Telemarketing Fraud Presents an Unacceptable Risk to Businesses , No Jitter, Dec. 20.
CSM Magazine
DECEMBER 30, 2022
If you own a business, you may already know that in Indiana, Workman’s comp insurance is required to protect both you and your employees in the event of an on-the-job injury or illness. But what exactly is worker’s compensation, and how can it help injured workers? In this blog post, we’ll answer these questions and more as we explore the basics of worker’s compensation.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.
VirtualPBX
DECEMBER 29, 2022
The past year has been a year of incredible achievements for the team at VirtualPBX. From improving our products to enhancing customer experience, there were countless accomplishments that made 2022 a year to remember. In this 2022 year in review post, we will look back at some of the most noteworthy achievements VirtualPBX made this past year. Improving Products.
JivoChat
DECEMBER 26, 2022
Knowing the TikTok trends that are making success in the platform is very important for marketing professionals and digital influencers who want to boost their profile or a brand profile. When you keep updated with trending videos and hashtags, it becomes easier to have ideas for your content as well. Besides, when you record TilTok videos following up on trends, the chances of getting a bigger number of views are higher.
Call Experts
DECEMBER 29, 2022
Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. It’s also a great way to build credibility with real customer insights. . The best blogs are not only informative but also fun to read. In 2022, we published many valuable resources! Keep reading to learn more.
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