TRUSTID

JANUARY 15, 2013

It shouldn’t come to anyone’s surprise that account takeover attacks are up around the globe. With fraud against financial institutions on the rise, what will banks be focusing on in the coming year? That’s the question recently posed to Bill Nelson, president and CEO of the Financial Services Information Sharing and Analysis Center (FS-ISAC). The recent BankInfoSecurity article, “New Insight on How to Respond to 2013’s Top Fraud Trends,” suggests that fraud attempts against banks and credit uni

Banking 48

Banking Engineering Accountability Contact Center 48

Customer Interactions

JANUARY 17, 2013

'Over the past decade public transport has readily embraced technology aimed at making operations safer and more secure, with very good reason. The responsibility of making sure people get from point A to point B safely, securely and on time is fundamental. But it’s also no easy feat. Here are five ways PSIM can help transit operators ensure a safe, secure and on-time transit experience for passengers.

Transportation 32

Transportation Analytics Management Technology 32

Brad Cleveland Blog

JANUARY 14, 2013

After wrapping up some work in California one morning, I flew to Maryland—a 4.5 hour flight—and decided to drop into a clothing store on the way to my destination in Annapolis, Maryland. I selected a few things and handed my credit card to the person at the register.

Customer Experience 20

Customer Experience Customer Service Personalization Call Center 20

Brad Cleveland Blog

JANUARY 14, 2013

After wrapping up some work in California one morning, I flew to Maryland—a 4.5 hour flight—and decided to drop into a clothing store on the way to my destination in Annapolis, Maryland. I selected a few things and handed my credit card to the person at the register.

Customer Experience 20

Customer Experience Customer Service Personalization Call Center 20

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